Concepcion Espinoza
Yakima,WA
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 9 years of healthcare experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Pacific Vascular Inc.
Yakima, WA
01.2021 - Current
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Explained policies, procedures and services to patients.
- Obtained informed consent and payment documentation from patients and filed in system.
Medical Assistant
Cascade Surgical Partners
Yakima, WA
04.2020 - 01.2021
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Yakima Vascular Associates
Yakima, WA
04.2015 - 12.2020
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
Education
Medical Assistant Certified
Charter College
Pasco, WA03-2015
Skills
- Patient Care Coordination
- Payment Collection
- Organizational standards
- Patient Flow Management
- Inventory Management
- Customer Service
- Verbal and written communication
- Critical Thinking Skills
- Regulatory Compliance
References
References available upon request.
Timeline
Patient Care Coordinator
Pacific Vascular Inc.
01.2021 - Current
Medical Assistant
Cascade Surgical Partners
04.2020 - 01.2021
Medical Assistant
Yakima Vascular Associates
04.2015 - 12.2020
Medical Assistant Certified
Charter College
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