Summary
Overview
Work History
Education
Skills
References
Timeline
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Concepcion Magana

Kahului,HI

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Overview

25
25
years of professional experience

Work History

Money Processing Center Teller

First Hawaiian Bank
Kahului, HI
03.2022 - Current
  • Accepts and processes night drops and deposits from armored carrier
  • Performs teller functions in the daily support of the overall operations of the department
  • Redeems and calculates foreign currency/drafts for deposits
  • Fulfills customer change orders accurately and timely
  • Turns in excess cash to vault throughout the day
  • Works with the department and operations team to ensure adherence to all compliance, audit and security requirements

Customer Service Representative

Dollar Financial Group Inc. dba Money Mart Payday
Kahului, HI
10.2013 - 03.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Completed all products and service transactions in point of sale system
  • Accurately processed payday loans, cashed checks, money transfers and bill payments
  • Reconciled cash float at the completion of shift
  • Managed overall store operations {promoted as Store Manager-July 2021}

Front End Team Associate [Part-time]

Walmart
Kahului, HI
01.2020 - 09.2021
  • Completed sales transactions of different type
  • Assigned at Money Center to cash checks, processed money transfers, bill payments, money orders, load/unload funds from customers card
  • Maintained up to date knowledge of store policies regarding payments, returns and exchanges

Reservation Sales Agent

Philippine Airlines
Manila, Philippines
09.1999 - 07.2013
  • Answered incoming calls and emails from customers to provide information on airline services, rates and availability.
  • Provided detailed information regarding airline services to customers.
  • Responded promptly to customer inquiries and requests in a professional manner.

Education

Bachelor of Arts - Communication Arts

Saint Paul College of Manila
Manila, Philippines
03-1999

Skills

  • Sales and Cross-Selling
  • Goal-oriented focus
  • Patience and Empathy
  • Currency Conversion Knowledge
  • Banking Product Knowledge

References

References available upon request.

Timeline

Money Processing Center Teller

First Hawaiian Bank
03.2022 - Current

Front End Team Associate [Part-time]

Walmart
01.2020 - 09.2021

Customer Service Representative

Dollar Financial Group Inc. dba Money Mart Payday
10.2013 - 03.2022

Reservation Sales Agent

Philippine Airlines
09.1999 - 07.2013

Bachelor of Arts - Communication Arts

Saint Paul College of Manila

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Concepcion Magana