Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Concepcion Najera Romo

Mesa,AZ

Summary

Proven Account Representative at Mariner Finance Llc., adept in CRM proficiency and customer engagement, excelled in upselling and cross-selling, boosting revenue. Skilled in multitasking and self-motivation, I significantly enhanced customer satisfaction and negotiated profitable deals, showcasing a strong blend of hard and soft skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Representative

Mariner Finance Llc.
06.2023 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services.
  • Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
  • Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.

Battery Sorter

Cirba Solutions Llc.
01.2022 - 01.2023
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
  • Followed company policies and procedures to produce consistent work results.
  • Contributed to waste reduction by correctly sorting recyclable materials from waste.

Store Manager

Speedy Cash Loans
10.2017 - 02.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Education

High School Diploma -

Odessa High School
Odessa, TX
05.2017

Skills

  • Customer Engagement
  • CRM proficiency
  • Customer Relationship Management
  • Account Management
  • Sales proficiency
  • Multitasking Abilities
  • Self Motivation

Certification

  • Insurance Producer License - 2027
  • Licensed Battery Chemist - 2022

Languages

Spanish
Native or Bilingual

Timeline

Account Representative

Mariner Finance Llc.
06.2023 - Current

Battery Sorter

Cirba Solutions Llc.
01.2022 - 01.2023

Store Manager

Speedy Cash Loans
10.2017 - 02.2020

High School Diploma -

Odessa High School

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Concepcion Najera Romo