Concepcion Ramirez
Kent
Summary
Dynamic Senior Site Manager with over 17 years of experience in the commercial cleaning industry. Skilled in operational oversight, safety compliance, and client relationship management. Committed to driving project success and ensuring high-quality service delivery across multiple contracts.
Overview
27
27
years of professional experience
Work History
Senior Site Manager
Environment Control
Kent
10.2008 - Current
- Oversaw daily operations for multiple commercial cleaning contracts, ensuring adherence to service quality standards.
- Conducted regular inspections to ensure compliance with safety regulations.
- Implemented efficient scheduling for cleaning teams across diverse sites.
- Supervised and trained staff to uphold service quality standards.
- Coordinated procurement and inventory management of cleaning supplies.
- Resolved client concerns promptly to strengthen relationships.
- Collaborated with management to enhance operational processes and efficiency.
- Ensured completion of projects within budget and time constraints.
Waitress
Fausto and Marys Party Rental
Auburn
07.2021 - 07.2024
- Served food and beverages to guests at various functions.
- Monitored guest needs and responded to inquiries, ensuring a positive experience.
- Delivered exceptional customer service, enhancing guest satisfaction during events.
- Maintained cleanliness and organization of service areas.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Set up tables with appropriate linens and silverware prior to each event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Welcomed guests at events, informed them about menu items, and addressed inquiries.
- Set up and dismantled catering equipment for events.
- Collaborated with other staff members on duties assigned for each catered event.
Spanish Teacher
San Francis Catholic School
Burien
09.2007 - 06.2010
- Developed and implemented a comprehensive Spanish language curriculum, equipping students with essential grammar, vocabulary, reading, writing, and conversational skills.
- Facilitated interactive language activities, boosting student fluency and comprehension through hands-on learning.
- Designed engaging lesson plans tailored for diverse student groups.
- Collaborated with faculty to enrich curriculum with Spanish cultural elements, enhancing student engagement.
- Promoted cultural awareness by introducing Hispanic customs through class activities.
- Provided individualized support for students requiring additional assistance.
- Communicated effectively with parents about student performance and progress.
Order Picker
Office Depot Inc
Kent
10.2000 - 11.2003
- Efficiently fulfilled orders to meet challenging daily objectives.
- Conducted inventory checks to verify stock availability and accuracy, supporting efficient order processing.
- Collaborated with team members to enhance picking processes.
- Maintained organized warehouse for streamlined operations.
- Inspected products for quality and accuracy prior to packaging.
- Assembled boxes and packed items for shipment.
- Followed safety protocols to uphold a secure working environment.
Restaurant Waiter
Mayas Mexican Restaurant
Kent
06.1999 - 10.2001
- Provided exceptional service to high volumes of customers, enhancing overall dining experience.
- Anticipated guest needs to create seamless experiences during busy periods.
- Assisted customers with menu selections and provided personalized recommendations.
- Resolved inquiries and complaints promptly, maintaining high customer satisfaction.
- Processed cash transactions accurately at the register.
- Supported fellow wait staff during peak times by assisting with large group orders.
- Ensured cleanliness throughout shifts by wiping down tables after each seating.
Education
Tourism Business Administration - Hospitality And Tourism Management
Instituto Miravalle
Mexico City06-1996
Skills
- Project management
- Client relationship management
- Risk management
- Safety compliance
- Quality assurance
- Operational efficiency
- Inventory control
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Pro Bono Translator- Legal Documents for Puente
Timeline
Waitress
Fausto and Marys Party Rental
07.2021 - 07.2024
Senior Site Manager
Environment Control
10.2008 - Current
Spanish Teacher
San Francis Catholic School
09.2007 - 06.2010
Order Picker
Office Depot Inc
10.2000 - 11.2003
Restaurant Waiter
Mayas Mexican Restaurant
06.1999 - 10.2001
Tourism Business Administration - Hospitality And Tourism Management
Instituto Miravalle