Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Concepcion Wellhoefer

Chicago ,IL

Summary

Highly organized [Job Title] experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills. Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Cargo Service Agent

Swissport
04.2021 - 01.2023
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Prepare hazardous material paper work in compliance with safe handling practices.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Prepare paperwork for clients for pickup and drop off of shipments thoroughly inspect CCSF paperwork as well as TSA letter and dangerous good declaration
  • Collect storage fees

Cashier Front End

Nordstrom Rack
10.2019 - 04.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Mentored new team members on sales software system operation.
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Inventory Control Clerk

Walmart
07.2014 - 09.2019
  • Maintained inventory count, tracked usage, and documented variances.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Completed physical inventory counts each month.
  • Managed supply inventories while conducting monthly audits and rotating stock to protect product quality.
  • Kept up-to-date on store, shelf, and order availability of [Type] products.
  • Completed daily cycle counts to maintain accuracy of records.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Education

High School Diploma -

Elmwood Park High School
Elmwood Park, IL
06.1982

Skills

  • Customer Experience
  • Client Support
  • Customer Needs Assessments
  • Agent Coordination
  • Transportation Security
  • Shipping Documents Preparation
  • Basic Mathematical Calculations
  • Inventory Accuracy
  • Creative Solutions
  • Critical Thinking
  • Performance Goals
  • Data Communications
  • Handling Materials
  • Customs Requirements
  • Verifying Shipments
  • Goods Classific
  • Daily Logs
  • Cargo Release Approvals
  • Maintenance Requirements
  • Weight Distribution
  • Teamwork Skills
  • Workplace Safety
  • Shipping Document Verification
  • Freight Bills Preparation

Languages

Spanish
Professional Working

Timeline

Cargo Service Agent

Swissport
04.2021 - 01.2023

Cashier Front End

Nordstrom Rack
10.2019 - 04.2021

Inventory Control Clerk

Walmart
07.2014 - 09.2019

High School Diploma -

Elmwood Park High School

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Concepcion Wellhoefer