Summary
Overview
Work History
Education
Skills
Timeline
Generic

Concetta Avila

Poway,CA

Summary

Reliable receptionist enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Responsible caregiver with expertise in patient care and proficient in emergency response care. Skilled at monitoring ongoing conditions with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. To seek and maintain part time entry level position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Elderly Caregiver

Irene Avila (mother)
Poway, CA
04.2017 - 03.2022
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered companionship and kindness to elderly patients.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted disabled clients to support independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean, safe and well-organized patient environment.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained entire family's schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with daily living activities, running errands and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Customer Service Representative

GEICO
Poway, CA
03.2005 - 05.2008
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed customer account discrepancies and concerns.

Medical Records Clerk

Graybill Medical Group
Escondido, CA
01.2004 - 06.2007
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained database for storage and retrieval of medical records.
  • Compiled electronic patient records covering conditions, treatments and diagnoses.
  • Followed exact procedures for handling transfers and other releases of medical records.

Education

Certificate Medical Assisting - Medical Assisting

Maric College
San Marcos, CA
06.2003

High School Diploma -

Poway High School
Poway, CA
06.1986

Skills

  • Household Cleaning
  • Convalescence Support
  • Patient Ambulation
  • Personal Hygiene Assistance
  • Supportive Personality
  • Attentive to People
  • Personal Service
  • Caring Companionship
  • Decision Making
  • Client Records Management
  • Service Documentation
  • Documentation and Recordkeeping
  • Independent Thinking
  • Client Transportation
  • Incontinence Care
  • Wound Care
  • Meal Planning

Timeline

Elderly Caregiver

Irene Avila (mother)
04.2017 - 03.2022

Customer Service Representative

GEICO
03.2005 - 05.2008

Medical Records Clerk

Graybill Medical Group
01.2004 - 06.2007

Certificate Medical Assisting - Medical Assisting

Maric College

High School Diploma -

Poway High School
Concetta Avila