Summary
Overview
Work History
Skills
Education
Timeline
Work Preference
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Concetta Cullison

North,FL

Summary

Dynamic customer service professional with proven success at Live Ops, enhancing customer satisfaction through active listening and tailored solutions. Recognized for critical thinking and maintaining accurate records, I excel in fast-paced environments, ensuring efficient service and fostering loyalty. Committed to delivering exceptional experiences and meeting diverse customer needs.

Overview

27
27
years of professional experience

Work History

Customer Service Representative Remote

Live Ops
04.2014 - Current
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Bakery Supervisor

Walmart
06.2008 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Increased customer satisfaction by maintaining a clean and organized workspace.
  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Greeted customers, answered questions and provided great customer experiences.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
  • Enhanced bakery operations by effectively supervising and coordinating staff duties.
  • Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
  • Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Promoted a positive work environment through effective communication and conflict resolution strategies.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Managed daily production schedules, ensuring timely completion of all orders while minimizing overtime costs.
  • Maintained accurate records for budgeting purposes, enabling informed decision-making regarding future expenses and investments.
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Streamlined bakery processes for improved efficiency and productivity.
  • Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
  • Coordinated with vendors to ensure on-time deliveries of essential supplies at competitive prices.
  • Established proper procedures for waste management, sanitation, food handling and safety.
  • Optimized the use of resources, including labor, equipment, and ingredients to maximize profitability without sacrificing quality or service standards.
  • Performed opening and closing duties for department.
  • Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
  • Received, logged and inspected shipments for quality and accuracy.
  • Maintained and controlled inventory of baked goods.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Served consistent portions following recipes and control standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored food inventory and supplies to prevent waste.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Travel Agent

Ship N Shore Cruises
07.1998 - 09.2001
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Education

Travel

Sarasota School of Travel
Sarasota, Florida
12.1997 - 06.1998

Timeline

Customer Service Representative Remote

Live Ops
04.2014 - Current

Bakery Supervisor

Walmart
06.2008 - 04.2017

Travel Agent

Ship N Shore Cruises
07.1998 - 09.2001

Travel

Sarasota School of Travel
12.1997 - 06.1998

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balanceFlexible work hours4-day work week

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Concetta Cullison