Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Software
Timeline
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Concetta Johnson

Atlanta,GA

Summary

Dynamic business professional with a proven track record of driving impactful initiatives through proactive process improvements and adept management of data-driven projects. Expertise in crafting comprehensive reports that integrate qualitative and quantitative metrics, focusing on software vulnerabilities, processing speeds, and user experience enhancements. Proficient in SQL and stakeholder management, consistently delivering actionable insights while maintaining a strong foundation in contract management, negotiation, and compliance. Strategic thinker with exceptional communication skills, fostering seamless contract execution and enhancing operational efficiency through meticulous risk assessment and precise contract risk assessment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Compliance Data Analyst

Worldpay
03.2018 - Current
  • Oversee the comprehensive gross reporting process for over 1 million merchants, ensuring adherence to compliance standards.
  • Level SQL for data extraction and analysis, supporting compliance decisions and creating detailed reports for senior management.
  • Collaborate with cross-functional teams to implement effective compliance processes, maintaining clear documentation and operational improvements.
  • Develop project plans while identifying and addressing ongoing implementation challenges and gaps.
  • Ensure complete compliance tracking and reporting to meet auditing requirements, while facilitating smooth transitions to new systems to minimize productivity interruptions.

Product Data Analyst

Worldpay
03.2016 - 03.2018
  • Developed comprehensive reports with qualitative and quantitative insights on software vulnerabilities and system processing speeds, providing data-driven recommendations to senior management.
  • Reduced risk levels from 5% to 1% through thorough transaction analysis and fraud alert monitoring.
  • Facilitated data-driven decision-making by synthesizing essential data into clear and actionable reports.
  • Reduced client business disruptions by maintaining a technical credit card denial rate of less than 10%.

Technical Support Data Specialist

Worldpay
01.2014 - 03.2016
  • Led advanced technical support for system installations and troubleshooting, achieving a 100% customer satisfaction score.
  • Facilitated the transition to new systems with minimal disruptions, ensuring compliance continuity.
  • Supervised and developed a support team, fostering a regulatory awareness.

Education

Bachelor of Applied Science - Technology Management, Business Administration

Clayton State University

Skills

  • Microsoft Office 365
  • Risk management,
  • Data analysis,
  • Project management,
  • Data Governance & Privacy
  • Proficient in Excel functions
  • Project management support
  • Effective verbal communication
  • Process optimization
  • Regulatory compliance
  • Skilled in negotiating contract terms
  • Relationship management

Certification

Scrum Master Certification

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved onboarding delays which led to 100% NPC scores.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Junior Leage of Atlanta
  • PayTech Women
  • Women in Technology

Software

Microsoft 365

Salesforce

AQT

Adobe

Zoom

Slack

Timeline

Compliance Data Analyst

Worldpay
03.2018 - Current

Product Data Analyst

Worldpay
03.2016 - 03.2018

Technical Support Data Specialist

Worldpay
01.2014 - 03.2016

Bachelor of Applied Science - Technology Management, Business Administration

Clayton State University

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Concetta Johnson