Concetta Picarello-Meyers
Parkville
Summary
Dynamic professional with expertise in customer relationship management, sanitation practices, and appointment scheduling. Proven track record of enhancing client satisfaction and increasing sales through tailored consultations and exceptional service delivery.
Overview
30
30
years of professional experience
Work History
Paraeducator, Special Education
Baltimore County Public School System
Parkville
08.2020 - Current
- Supported students with special needs during classroom activities, fostering inclusive participation.
- Aided teachers in executing individualized education plans, enhancing student engagement.
- Partnered with staff to cultivate a positive learning environment, benefiting diverse learners.
- Monitored student behavior and provided guidance during daily activities.
- Facilitated communication between teachers, parents, and support staff regarding student progress.
- Assisted in preparing instructional materials and resources for lessons.
- Maintained organized records of student performance and behavior for review meetings.
Bella Tresse Salon
Cosmetologist
Perry Hall
04.2008 - 03.2009
- Launched signature acrylic and gel tip services, driving increased sales.
- Applied acrylic and gel nails using industry-standard techniques.
- Executed artistic nail designs tailored to client preferences.
- Delivered professional nail care services at high-end salon.
- Educated clients on nail health and aftercare practices.
- Greeted customers and informed them about services and products to enhance their experience.
- Developed strong repeat client base, contributing to salon profitability and cash flow stability.
- Maintained cleanliness and organization of workstations and tools.
Esthetician
B Natural
Glen Burnie
01.1996 - 10.1999
- Consulted clients to assess skincare needs and recommend tailored services for optimal results.
- Consulted clients to assess skincare needs and recommend appropriate services.
- Maintained a clean and organized treatment environment following health standards.
- Educated clients on skincare products and home care routines for optimal results.
- Demonstrated professionalism while managing client relationships and expectations effectively.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Ensured cleanliness of treatment room and equipment to maintain hygiene standards between appointments.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization according to law and spa policies.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Attended continuing education courses related to esthetics industry advancements.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Recommended home care regimen for desired results.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Managed multi-line phone, returning client calls and scheduling appointments to enhance customer experience.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Operated cash registers to receive payments from patrons.
Education
Cosmetology
Maryland Beauty Academy
Essex, MD08-1997
High School Diploma -
Our Lady of Pompei H.S.
Baltimore, MD08-1995
Skills
- Nail care and skin treatments
- Customer relationship management
- Appointment scheduling
- Facial product application
- Esthetics and makeup application
- Sales techniques and social skills
- Client consultation and assessments
- Sanitation practices
Timeline
Paraeducator, Special Education
Baltimore County Public School System
08.2020 - Current
Bella Tresse Salon
Cosmetologist
04.2008 - 03.2009
Esthetician
B Natural
01.1996 - 10.1999
Cosmetology
Maryland Beauty Academy
High School Diploma -
Our Lady of Pompei H.S.