Concetto Palella
Spotswood,NJ
Summary
To secure a challenging position with an aggressive organization which will utilize my diverse skills and knowledge, while encouraging growth and provide opportunity for advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Pizza Hut
03.2024 - 04.2025
- Responsible for day-to-day operation of Pizza Hut restaurant
- Responsible for training all managers and associates
- Supervise Immediate Staff of 20
- Supervise Management Staff of 4
- Responsible for cash controls
- Responsible for inventory controls
- Responsible for increasing profitability
- Responsible for increased customer service score
- Helped maintain and reach monthly budget goals
General Manager
HMSHost
11.2021 - 12.2023
- Responsible for operation of Sbarro’s Italian Restaurant
- Responsible for training and certification of Sbarro managers
- Supervise Immediate Staff of 30
- Supervise Management Staff of 4
- Responsible for cash controls
- Responsible for inventory controls
- Responsible for increasing profitability
- Responsible for increased customer service score
- Helped maintain and reach monthly budget goals
- Responsible for training all associates
Multi-Unit F&B Operations Manager
HMSHost
01.2004 - 10.2020
- Reviewed and implemented standards and procedures for management of day-to-day operation of multi-concept restaurants, including Sbarro’s Italian Restaurant, Burger King, Roy Rogers, Nathan’s, Auntie Anne’s, Pizza Hut, Quiznos, Cinnabon, Starbucks, and Retail Center
- Responsible for day-to-day operation of Travel Plaza with average annual revenue of 10 million dollars
- Responsible for training and certification of Sbarro managers
- Responsible for retail store location
- Increased profitability in restaurant year over year
- Supervise Immediate Staff of 125
- Supervise Management Staff of 5
- Responsible for cash controls in plaza
- Responsible for inventory controls in plaza
- Helped maintain and reach monthly budget goals
- Interface with guest regarding their complete and total satisfaction
- Communicate with NJ Turnpike to comply with all state policies
- Responsible for training on food, uniform, and supply ordering for plaza
- Trained my staff in Five Star Customer Service
- Earned multiple promotions throughout 16-year career
- 2009 promoted to Multi-Unit F&B Operations Manager
Education
Associates Degree - Hotel/Restaurant Management
Middlesex County College
Edison, NJ01.2003
Associates Degree - Criminal Justice
Middlesex County College
Edison, NJ01.1989
Skills
- PC Literate
- Microsoft Office
- Bilingual (English/Italian)
- SALTS
- Kronos
- Labor Pro
- MyInventory
- Crunchtime
- Cube Reports
- Hot Schedule
- Micros
- Correlation Reports
- Budget reports
- P&L
- Income Statements
Certification
- Sbarro Brand Certified and Certified Trainer
- Burger King Certified
- Cost Management
- Hotel & Restaurant Supervisor by American Hotel & Lodging Association
- Servsafe Food Protection Manager by National Restaurant Association
Timeline
General Manager
Pizza Hut
03.2024 - 04.2025
General Manager
HMSHost
11.2021 - 12.2023
Multi-Unit F&B Operations Manager
HMSHost
01.2004 - 10.2020
Associates Degree - Criminal Justice
Middlesex County College
Associates Degree - Hotel/Restaurant Management
Middlesex County College
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