Concha Aragon
Novato,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Safeway, Inc.
10.2010 - Current
- Assisted the Store Director with daily operations and provide clear leadership to team
- Provide exceptional in store experience for customers. Ensure that customer needs are met by promptly responding to customer complaints and comments.
- Prioritize, delegate and redirect daily responsibilities and duties based on store needs
- Recruit, interview, hire, and train new personnel; develop and empower existing team members to maximize their potential to achieve company and department goals
- Plan, monitor, and execute all profit and loss objectives and ensure goals are met by improving operations and efficiencies to build sales, control labor, product and supply costs.
- Ensure accuracy of timekeeping, provide accurate weekly payroll and ensure salary is met.
Head Clerk
Safeway, Inc.
09.2008 - 10.2010
- Fulfill duties of Store Manager in their absence and to ensure superior customer service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and guided team members to maintain high productivity and performance metrics.
Head Booth Clerk
Safeway, Inc.
01.2007 - 09.2008
- Oversee the daily operation of the cash office
- Responsible for the accounting bookwork practices, reconciliation and recording of drawers, balancing the office cash
- Process all refunds and exchanges, Western Union services, handle customer complaints and any special requests.
Project Coordinator/Executive Marketing Assistant
McNear Brick & Block
06.1992 - 03.2006
- Developed and implemented new product brochures while assisting VP of Marketing in all facets of sales and marketing needs
- Directed and communicated design objectives to creative team
- Managed proofing process and attended press checks
- Primary marketing contact for web and SEO development team
- Organized, maintained and archived digital image files.
- Used lead generation software to create organized lists of prospective customers.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Education
No Degree - General Studies
University of Phoenix
Novato06.2024
Skills
- Project Management
- Health and Safety Regulations
- Team Leadership
- Oracle E-Business Suite Financials
- Oracle PeopleSoft
- Adobe Systems Adobe Acrobat
- Microsoft Excel
- ADP Workforce Now
Certification
Food Safety Manager Certification
Timeline
Assistant Store Director
Safeway, Inc.
10.2010 - Current
Head Clerk
Safeway, Inc.
09.2008 - 10.2010
Head Booth Clerk
Safeway, Inc.
01.2007 - 09.2008
Project Coordinator/Executive Marketing Assistant
McNear Brick & Block
06.1992 - 03.2006
No Degree - General Studies
University of Phoenix