CONCHETA H. GOODMAN
Tabor City,USA
Summary
- LEADERSHIP PROFILE
- Remarkable efficiency and integrity.
- Exceptional customer service skills, compelling written and verbal communication skills.
- Extensive rapport in clinical and administrative settings, 10 years.
- Effective decision making and problem solving abilities.
- Demonstrated ability to develop, cultivate, and maintain professional interpersonal relationships.
- Superb leadership, organizational, and time management skills.
- Professional listings NC Nursing Aide Registry, ASCP, and Honor Society
Experienced social services leader equipped to drive impactful community programs. Strong focus on team collaboration and achieving measurable results. Proven ability to adapt to changing needs and deliver high-quality services. Skilled in strategic planning, resource management, and stakeholder engagement. Trusted for reliability and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Director of Social Services
Saber Healthcare Group, Brunswick Health and Rehab
06.2023 - Current
- Exemplifies compassion, active listening, and empathy when appropriate.
- Manages and directs the social service department and delegates task accordingly.
- Works collaboratively with an interdisciplinary care team to meet the demands of rehabilitating and LTC resident needs.
- Interviews resident/families to establish and develop safe discharge plans.
- Sends referrals to home health agencies and orders DME equipment for residents as they prepare to transition to their next level of care.
- Makes follow-up appointment with resident PCPs for continued care.
- Refers resident/families to appropriate local agencies to meet recommended community needs.
- Aides in the completion of applications and forms to assist resident/families with applying for Medicare, Medicaid, CAPS, transitioning housing, ALFs, independent living, LTC, FL-2s, and other financial assistance programs available to the residents.
- Maintains a quality working relationship with professions and other related facilities and organizations.
- Develops preliminary and comprehensive assessments of the social service needs of each resident.
- Develops SMART goals, evaluates, and implements written individualized care plans to address new focuses, and interventions in response to resident social problems, emotional, psychosocial, and personal needs.
- Ensure that social services components of the MDS are completed and signed on a timely basis.
- Schedules care plans, and assessments to be presented and discussed at each care plan meeting.
- Sends out invitations to responsible parties and delivers invitations to residents for care plan meetings.
- Ensure that all social services personnel are aware of the care plan and that care plans are used in providing daily social services to the residents.
- Liaison for hospice and external facilities such as 360Care ancillary dental, audiology, and vision provider, while additionally, organizing the quarterly memorial for deceased residents.
- Manages PASARR log application, and retrievals, during and after admission process.
- Issues traditional and Medicare cut letter NOMNCs, SNFABNs, ABNs, and Non-Discrimination forms to skilled residents/RPs routinely, and sends in appeal as needed to KEPRO.
- Writes detailed progress notes, IDT notes, SS notes, grievances, concerns, and GDR notes in PCC to address resident moods, behaviors, and psycho-social status.
- Provides individual and group advice for responsible parties and residents at all times of adjustment, crisis, or to meet specific needs.
- Covers the admissions director twice a week, and responds to referrals, books referrals, selects new admissions, reviews referrals, corresponds with case managers to align new admissions.
- Completes audits routinely to ensure departmental efficiency and compliance.
- Mails certified discharge/transfer letters, bed hold letters, and discharge summaries routinely.
- Leads weekly PATH(Progressive Approach Towards Home) meeting to initiate interdisciplinary discharge planning.
- Attends monthly resident council meetings as an advocate for their concerns, desires, and needs.
Patient Service Technician ll
Quest Diagnostics
10.2019 - 01.2023
- Collected specimens according to established procedures of venipuncture, capillary, drug monitoring, glucose tolerance testing, breath testing, drug screens, biometric screening.
- Administered oral solutions according to established training.
- Researched test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
- Completed all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
- Entered billing information and collect payments when required, including the safeguarding of assets and credit card information.
- Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
- Performed departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
- Read, comprehend, and comply with departmental policies, protocols, and procedures.
- Performed verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Assisted with compilation and submission of monthly statistics and data.
- Maintained all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
- Completed training courses and keep up to date with the latest phlebotomy techniques.
Patient Service Technician
LabCorp
12.2015 - 10.2019
- Greeted patients, verify insurance information, and utilize Beacon computer system to manage office data.
- Managed PHI and analyze manifested data daily.
- Responsible for accurately recording and inputting laboratory data.
- Performed daily administrative functions to include communicating with patients and maintaining appropriate office supply levels, while also utilizing office equipment efficiently.
Front Office Phlebotomist & Receptionist
McLeod Loris & Seacoast Medical Center Hospital
01.2013 - 05.2015
- Utilized Meditech, Soarian, Beacon, and Novious computer systems to manage office data.
- Answered calls and determined appropriate departments to effectively address issues.
- Reviewed and filed processed requisition orders daily.
- Effectively used office equipment such as fax machine, copier, and scanner to ensure efficiency.
- Collected and completed data entry for laboratory results.
Education
BIS - Public and Non-Profit Administration, Minor in Management
UNC Pembroke
Pembroke, NC12.2022
A.A.S. - Medical Office Administration
Fayetteville Technical Community College
Fayetteville, NC12.2018
Medication Aide Certification -
Southeastern Community College
Whiteville, NC06.2011
Certificate in Phlebotomy -
Southeastern Community College
Whiteville, NC12.2009
Certified Nursing Assistant License -
Southeastern Community College
Whiteville, NC06.2008
Skills
- Social work
- Healthcare Management
- Multicultural sensitivity
- Patient advocacy
- Policy analysis
- Fundraising strategies
- Cognitive assessment
- Family support and assistance
- Department leadership
- Effective written communication
- Effective interviewing techniques
- Data research
- Collaborative teamwork
- Effective time management
- Analytical problem-solving
- Collaborative team development
- Crisis management
- Medical assistance
Timeline
Director of Social Services
Saber Healthcare Group, Brunswick Health and Rehab
06.2023 - Current
Patient Service Technician ll
Quest Diagnostics
10.2019 - 01.2023
Patient Service Technician
LabCorp
12.2015 - 10.2019
Front Office Phlebotomist & Receptionist
McLeod Loris & Seacoast Medical Center Hospital
01.2013 - 05.2015
A.A.S. - Medical Office Administration
Fayetteville Technical Community College
Medication Aide Certification -
Southeastern Community College
Certificate in Phlebotomy -
Southeastern Community College
Certified Nursing Assistant License -
Southeastern Community College
BIS - Public and Non-Profit Administration, Minor in Management
UNC Pembroke
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