Conchetta Banmore
Duluth,GA
Summary
Dynamic Support Specialist with 12+ years of experience delivering high-impact technical solutions. Expert in SaaS platforms, complex troubleshooting, and precise customer communication. Proven ability to leverage SQL and application logs to resolve critical issues while upholding stringent SLA standards through efficient ticket system management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Inventory Receiver
Aim Staffing
Lawrenceville, GA
03.2026 - Current
- Received and verified incoming inventory to ensure accuracy and compliance with company standards.
- Inspected shipments for damages, discrepancies, or quality issues prior to acceptance.
- Utilized warehouse management systems to track inventory levels and maintain accurate records.
- Collaborated with team members to optimize receiving processes and improve operational efficiency.
Call Center Rep
ANTHOLOGY INC
12.2023 - 08.2025
- Troubleshoot and resolve 65+ daily technical inquiries regarding SaaS-based financial aid platforms using advanced ticketing systems.
- Gather technical diagnostic data from application logs to identify recurring system errors and expedite resolution timelines.
- Track key performance metrics and customer communication trends to suggest platform enhancements and improve retention.
- Uphold high-quality service standards by documenting troubleshooting steps in XML/JSON formats for internal knowledge base development.
Mental Health Rehabilitation
HOPE THERAPEUTIC SERVICES
12.2023 - 09.2024
- Develop comprehensive care systems, ensuring accurate data tracking and compliance reporting.
- Gather requirements for individualized service plans, coordinating across multidisciplinary teams.
- Track client progress and system efficacy through regular assessment and reporting.
- Troubleshoot coordination barriers to ensure service delivery within established timeframes.
Customer Service Rep
CENTENE CORPORATION
01.2022 - 01.2023
- Troubleshoot healthcare platform access issues for members/providers via integrated ticketing systems.
- Uphold SLA requirements while facilitating complex customer communication regarding benefit claims.
- Track technical bugs through SaaS interfaces, escalating critical issues to internal dev teams for rapid resolution.
- Develop training documentation to support internal knowledge sharing regarding system processes.
Rehabilitation Practitioner
TWIN CITIES HEALTH SERVICES
11.2018 - 09.2021
- Develop functional treatment plans utilizing electronic health record systems.
- Gather clinical inputs to support developmental goals and long-term functional improvement.
- Track and update client records to maintain compliance with health system standards.
- Troubleshoot roadblocks in service delivery to ensure consistency in daily functioning support.
Program Director
VERACITY HEALTH SYSTEMS
09.2013 - 08.2021
- Develop operational workflows and systems management protocols for clinical programs.
- Gather and analyze performance data using Crystal Reports to ensure organizational goals were met.
- Troubleshoot internal system inefficiencies and optimize workflow automation tools.
- Track program outcomes and report findings to stakeholders, driving data-informed process improvements.
Assistant House Manager
HAMMER RESIDENTS INC
09.2018 - 01.2020
- Track residential finances and medical logistics using automated spreadsheets.
- Develop household management schedules to maximize efficiency and resident care standards.
- Gather essential documentation for compliance reviews.
- Troubleshoot daily scheduling conflicts to maintain harmonious operations.
Medical Assistant
FAIRVIEW
09.2000 - 08.2010
- Track patient vitals and health data using electronic records systems.
- Develop administrative workflows for front desk scheduling and insurance claims.
- Gather insurance billing information and facilitate clear customer communication regarding accounts.
- Troubleshoot laboratory equipment and scheduling interfaces to ensure clinic efficiency.
Skills
Technical Hard Skills: SQL, Java, XML, JSON, Crystal Reports, Application Logs
Support & Troubleshooting: Technical Support, Troubleshooting, SaaS, Ticket System, Customer Communication
Systems & Tools: Microsoft 365, Excel, Networking, System Administration, Windows & Linux
Certification
- Google IT Support Professional Certificate
- Google Project Management Certificate
Timeline
Inventory Receiver
Aim Staffing
03.2026 - Current
Call Center Rep
ANTHOLOGY INC
12.2023 - 08.2025
Mental Health Rehabilitation
HOPE THERAPEUTIC SERVICES
12.2023 - 09.2024
Customer Service Rep
CENTENE CORPORATION
01.2022 - 01.2023
Rehabilitation Practitioner
TWIN CITIES HEALTH SERVICES
11.2018 - 09.2021
Assistant House Manager
HAMMER RESIDENTS INC
09.2018 - 01.2020
Program Director
VERACITY HEALTH SYSTEMS
09.2013 - 08.2021
Medical Assistant
FAIRVIEW
09.2000 - 08.2010