Conchetta Logan
Philadelphia,PA
Summary
As a highly motivated individual, I possess strong problem-solving skills with over 15 years administrative/secretarial experience. I have excellent interpersonal and organizational skills with proven ability to work with minimal supervision. Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Overview
9
9
years of professional experience
Work History
Health Assistant
Accolade
01.2022 - Current
- Manage 100+ outbound and inbound calls to and from our members in a timely manner
- Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize Accolade services and be proactive about their health
- Collect pertinent history from our members and triage to the appropriate nurse
- Collaborate effectively with an integrated care team to support care coordination for our members
- Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team
- Proactively communicate the benefits and the value of our service with every member contact
- Collect and maintain accurate notes in our system
- Manage an active inventory of requests with timely follow-up
- Meet personal/team qualitative and quantitative targets.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Scheduler
People Share/Apple One - University of Pennsylvania Hospital
- Covid Testing / Labs
- Handling Multi-Channel interactions in a centralized contact center environment from patients, families and physicians to schedule, registrar and financially clear patient and scheduling appointments
- Resolving and providing a patient experience that supports our commitment to efficient and effective connections to care
- Scheduling calls for multi-outpatient services lines in accordance with established clinical and insurance requirements, using (EMR) to complete scheduling and registration, confirming appointment, verify demographic information, run medical necessity, answering inquiries and resolve user issues in accordance with protocols to ensure patient safety and compliance using EPIC.
Patient Registrar
Prime Healthcare
01.2019 - 10.2020
- Managing admissions of the Emergency Department
- Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures
- Obtaining and verifying patient demographics and insurance information necessary in providing proficient patient experiences
- Training current and new registrars on how to effectively register patients using EPIC APM and CPSI
- Processing incoming/outgoing patients using Epic APM
- Scanning medical records
- Scheduling appointments
- Collecting copays using Cash Drawer
- Managing Physician’s and Nurse’s schedule
- Direct admits
- Scheduled admissions
Patient Service Representative
Bettinger, Temple University Hospital
01.2015 - 01.2018
- Operate as the team lead training current registrars and new hires on how to effectively register patients using medical record systems such as EPIC APM, Siemens, Cerner, and Smart Chart
- Maintain a working knowledge of inpatient and outpatient government and third-party payer billing requirements
- Interpret physician orders and complete entry order procedures for ancillary departments
- Research and rapidly solve problems
- Answer calls, schedule appointments and verify patience insurance
- Maintain patient confidentiality
- Processed incoming/outgoing patients using Epic APM
- Interview patients and/or guarantors to gather accurate financial and demographic information
Education
Thomas Edison High School
Philadelphia, Pennsylvania1987
Skills
- Proficient in various PC applications such as:
- EPIC, Siemens, Cerner, and Smart Chart, EMR
- IDX, CPSI, Call Center
- Excel, Outlook, and Adobe, Microsoft Word Suite
- Patient Follow-Up
- Medical Billing
- EHR Systems Expertise
- Obtaining Authorizations
- Authorization Coordination
Timeline
Health Assistant
Accolade
01.2022 - Current
Patient Registrar
Prime Healthcare
01.2019 - 10.2020
Patient Service Representative
Bettinger, Temple University Hospital
01.2015 - 01.2018
Patient Scheduler
People Share/Apple One - University of Pennsylvania Hospital
Thomas Edison High School
Similar Profiles
Daniel AcevedoDaniel Acevedo
Health Care Advocate at AccoladeHealth Care Advocate at Accolade
Brianna AtilanoBrianna Atilano
Care Advocate at AccoladeCare Advocate at Accolade
Sajitha NairSajitha Nair
Care Advocate at AccoladeCare Advocate at Accolade
John BryansJohn Bryans
Care Advocate II at AccoladeCare Advocate II at Accolade
Najee Ward-CooperNajee Ward-Cooper
Deputy Sheriff at Philadelphia Sheriff OfficeDeputy Sheriff at Philadelphia Sheriff Office