Concida Hamilton
Plano,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Service
SKILLS
- Empathy
- Active Listening
- Leadership
- Hospitality
- Member Service
- Administrator
- Caregiver
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Prioritized tasks and projects to meet tight deadlines.
Member Services Specialist
Sam's Town Casino
05.2017 - Current
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Answered approximately 100+ phone calls daily and pleasantly welcomed visitors to office.Handled requests-for-information and delegated customer service tasks to appropriate employees.
Dependable Care Services
07.2013 - 03.2017
- Assisted patients with transportation and mobility needs such as moving between wheelchairs and beds
- Supported individuals' desires for dignity by compassionately assisting with personal hygiene
- Kept room spaces, linens, and restrooms clean and refreshed with supplies
- Protected patients and staff by consistently following infection control, emergency, and security procedures
- Assessed patient needs and reposted changes or issues to the healthcare team
- Logged patient details in medical charts and made notes regarding behavior nutrition and outputs.
Office Assistant
Sincere
04.2015 - 05.2016
- Answered inbound calls from a wide range of members, welcoming callers
- Managed continuous delivery of top-quality membership support
- Utilized a wide range of technical systems and company equipment to optimize operations and workflow
- Displayed strong telephone etiquette, effectively handling difficult calls
- Answered questions and informed customers of current sales and promotions
- Assisted customers with balance information and member card renewals
- Consistently maintained high customer satisfaction ratings.
Education
Associates Degree - General Education
Southern University At Shreveport
High School Diploma -
Dreamcatcher Academy
Shreveport, LASkills
- Client Needs Assessment
- Hospitality and Accommodation
- Overcoming Objections
- Client Correspondence
- Inquiry Response
- Site Visits
- Administrative and Office Support
Timeline
Member Services Specialist
Sam's Town Casino
05.2017 - Current
Office Assistant
Sincere
04.2015 - 05.2016
Dependable Care Services
07.2013 - 03.2017
Associates Degree - General Education
Southern University At Shreveport
High School Diploma -
Dreamcatcher Academy
Customer Service
SKILLS
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