Summary
Overview
Work History
Education
Skills
Timeline
Generic

Condra Winston Weaver

Macon,GA

Summary

Highly motivated customer service professional with 20+ years of experience with strong interpersonal communication. I am a fast learner that thrives under pressure and has the ability to assist customers/consumers with their issues or help create new solutions. I can lead and manage a group of peers and help to motivate them to performing at their best for the company.

Overview

20
20
years of professional experience

Work History

Sr. Specialist Customer Preservation

Progressive Insurance
Mayfield Village, OH
11.2021 - Current
  • Assessed customer needs and developed solutions to meet those needs
  • Analyzed complex problems and identified effective solutions
  • Retaining customers through the use of learned save, quoting and troubleshooting techniques
  • Rewrite agency customers when they move out of state (MOOS)
  • Rewrite policies on behalf of agents
  • Coverage counseling for agency customers
  • Handle most products (auto, boat, motorcycle, motor home, and snowmobile.

Front End Engagement Coordinator

HomeGoods Distribution Center
Macon, GA
08.2019 - Current
  • Shift leader and key holder
  • Duties include driving superior customer service with in person consumers as well as managing associates on the sales floor
  • Clerical duties which included scheduling, merchandising, opening/closing in a fast paced retail environment

Macon-Bibb County School District-School Volunteer

Bibb County Board of Education
Macon, GA
08.2011 - 08.2019
  • Personal gap years

  • Assisted teachers with classroom activities and lesson plans.
  • Attended school events such as field trips and assemblies.
  • Mentored individual students on a regular basis.
  • Collaborated with other volunteers to plan educational activities for students.
  • Participated in parent-teacher conferences to provide additional insight into student progress.
  • Encouraged positive behavior among students by providing feedback and reinforcement strategies.
  • Developed innovative ways to engage children in learning experiences through games or interactive activities.
  • Provided emotional support when needed by listening attentively and offering words of encouragement.
  • Offered general support to instructors, handed out documents and straightened up classrooms.
  • Kept students safe and focused during off-site field trips.

Practice Assistant

Health Services of Central Georgia
Macon, GA
12.2003 - 08.2011
  • Assisted with the preparation of patient charts for upcoming appointments.
  • Provided administrative support to physicians and other healthcare staff.
  • Maintained accurate records of patient information in accordance with HIPAA regulations.
  • Greeted patients upon arrival, collected medical history, and verified insurance coverage.
  • Scheduled appointments, answered phones, and responded to emails in a timely manner.
  • Processed payments and maintained financial records related to billing and collections.
  • Facilitated communication between patients, physicians, and other healthcare professionals.
  • Assisted with the implementation of new policies and procedures within the practice.
  • Managed daily operations including filing paperwork, managing calendars, and scheduling meetings.
  • Provided assistance with documentation required for insurance claims processing.
  • Maintained confidentiality when handling sensitive medical information or discussing patient cases with colleagues.

Education

Some College (No Degree) - Business Administration and Management

Macon State College
Macon, GA

Skills

  • Customer Relations
  • Experience in Leadership
  • Customer Support
  • Results Oriented
  • MS Office Proficient
  • Sales
  • Time Management
  • Data Entry
  • Clear Communication
  • Teamwork
  • Medical billing/coding

Timeline

Sr. Specialist Customer Preservation

Progressive Insurance
11.2021 - Current

Front End Engagement Coordinator

HomeGoods Distribution Center
08.2019 - Current

Macon-Bibb County School District-School Volunteer

Bibb County Board of Education
08.2011 - 08.2019

Practice Assistant

Health Services of Central Georgia
12.2003 - 08.2011

Some College (No Degree) - Business Administration and Management

Macon State College

Similar Profiles

CREATE PROFILE
Condra Winston Weaver