Condria Robinson

Work History

Allstate Insurance Company

11.2021 - Current

Documented customer interactions and transactions for accurate, up-to-date records.
Advised customers on required information for claim submissions to progress applications.
Adhered to underwriting, rating and compliance criteria and guidelines for claims processing.
Checked documentation for accuracy and validity on updated systems.
Verified client information by analyzing existing evidence on file.
Prepared insurance claim forms or related documents and reviewed for completeness.
Posted payments to accounts and maintained records.
Calculated adjustments, premiums and refunds.
Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Collected premiums and issued accurate receipts.
Notified insurance agents and accounting departments of policy cancellations and changes.

Amazon

07.2018 - 07.2021

Provide on-road support to drivers and customers via phone, email, chat, for receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools.
Acting Customer Success Manager- Managed facilitation of information between internal and external associates (Delivery Associates/Delivery Service Providers/U.S/United Kingdom Station Managers/Customer Service Associates/Amazon Logistics Customers/Sellers) to quickly resolve any potential issues that may impact driver and customer delivery experience.
Assigned to Elite United Kingdom Vendor accounts for exclusive assistance with statuses for collection of customer ordered parcels for distribution via chat/email/phone
Liaison as Customer Service Escalation Manager for customer service and delivery support
Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Utilized ticketing system to track customer requests and prioritize urgent needs.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Arise - Independent Contractor

10.2011 - 07.2018

Collaborated with upper management to improve customer service processes and support structures company-wide.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Contacted Insured to relay approval/denial and follow up of claims
Accurate filing of initial and follow up claims for the major systems of the homeowner's home via chat, email and phone
Dispatch service providers to assigned claims for electrical/plumbing/hvac and/or appliances for servicing client
Submit order requests for parts or replacement equipment
Liaison as SME Training Assistant

Georgia Ports Authority

09.2007 - 09.2009

Operated range of heavy equipment on regular basis with advanced skill.
Staged special ops containers for production
Pre/post trip inspections/cleanliness of equipment/chassis/railbed
Managed, moved, relocated and docked retrieved assigned shipping containers
Operated cranes and hoists such as Toplift/Reacher, Empty handler and Overhead Cranes to move large objects while practicing safety measures
Moved equipment between job locations using truck and trailer.

Pepsi Cola Bottling Company

04.2007 - 09.2007

Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Verified contents of inventory loads against Bills of Lading.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Minimized delays by planning and adjusting routes to account for changing weather and traffic condition
Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
Conducted Pre/post trip inspections/fueling/cleanliness of equipment/tractor-trailer
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

PDA

07.2006 - 01.2007

Entered all incoming payments for each of my clients(medical billing)
Ensured accuracy for all entered payments for each client on balanced sheets/ledger
Reconciled accounts receivable ledger to verify payments and resolve variances.