Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Conesha Leach

ROWLAND,NC

Summary

Cooperative Forklift Operator with 13 years of experience lifting and carrying heavy loads using warehouse equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented problem-solver with strong ethics, integrity and relationship-building abilities. Highly-motivated employee with desire the to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Forklift Operator

Elkay Manufacturing Company
Lumberton, NC
12.2016 - 11.2023
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Conducted weekly meetings to discuss progress on assigned tasks and identify areas for improvement.
  • Provided training and support to new employees to ensure they understand their job responsibilities.
  • Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained a positive work environment that promoted collaboration between team members.

Forklift Operator

Pilkington Glass
Maxton, NC
02.2016 - 05.2016
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Ensured safety procedures were followed when operating forklifts.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Transported material to correct locations and documented inventory changes.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Inspected lifts before use to prevent damage to goods.

Customer Service Supervisor

TA Truck Stop
Greensboro, NC
06.2014 - 02.2016
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes promptly while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.

Professional Bus Operator

Greyhound Lines, Inc.
Dallas, TX
05.2000 - 03.2014
  • Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
  • Assessed customer needs during trips in order to provide the best possible service experience.
  • Attended regular training sessions related to new policies and procedures or updates in technology used within transit system.
  • Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
  • Completed daily log sheets and trip reports detailing time on duty, miles driven, fuel usage.

Education

High School Diploma -

South Robeson High School
Rowland, NC
05-1989

Some College (No Degree) - Criminal Justice

Shaw University
Raleigh, NC

Skills

  • Scheduling and Planning
  • Shipping and Receiving
  • Mechanical Aptitude
  • Material Handling

Certification

  • Forklift Operator Licenses
  • Class B CDLs

Timeline

Lead Forklift Operator

Elkay Manufacturing Company
12.2016 - 11.2023

Forklift Operator

Pilkington Glass
02.2016 - 05.2016

Customer Service Supervisor

TA Truck Stop
06.2014 - 02.2016

Professional Bus Operator

Greyhound Lines, Inc.
05.2000 - 03.2014

High School Diploma -

South Robeson High School

Some College (No Degree) - Criminal Justice

Shaw University

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Conesha Leach