Coneshia Cockfield
Albany,GA
Summary
Proven Unit Secretary at Phoebe Putney Memorial Hospital, adept in patient care coordination and HIPAA compliance, significantly enhancing patient satisfaction. Leveraged strong organization and detail-oriented skills to streamline medical records maintenance, achieving efficient patient flow. Excelled in customer service, ensuring a positive environment for patients and staff alike.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Phoebe Putney Memorial Hospital
01.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
Office Administrative Assistant
Voter Registration - Board Of Elections
11.2016 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2019
High School Diploma -
Monroe High School
Albany, GA05.2011
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- Appointment Scheduling
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Incoming Call Management
- Patient chart maintenance
- Patient Scheduling
- Medical office administration
- Patient Scheduling Expertise
- Medical Records Maintenance
- Nursing station operations
- Patient data confidentiality
- Detail-oriented approach
- Insurance Verification
Timeline
Unit Secretary
Phoebe Putney Memorial Hospital
01.2023 - Current
Office Administrative Assistant
Voter Registration - Board Of Elections
11.2016 - 11.2022
Associate of Science - Healthcare Management
Ultimate Medical Academy - Clearwater
High School Diploma -
Monroe High School
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