Conethia Sloan
Lithonia,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dekalb Board Of Health
Decatur, Georgia
05.2016 - 05.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Submit completed eligibility assessment to the data processor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Access data received through the Georgia Gateway customer portal and determine if applicants are income eligible.
- Process large volumes of applicants in a timely manner.
Administrative Operator Coordinator II
Clayton County Board Of Health
Jonesboro, Georgia
03.2006 - 05.2016
- Work and communicate with the general public,internal and external customer to provide information and services targeted to meet customer expectations .
- Evaluate customer files to ensure excellent customer service.
- Upload supporting documents into document imaging system
- Provide program administrative and technical assistance to customer and staff.
- Analyze problems, questions or issues and develop reports or recommendations for resolutions.
Customer Service Representative II
DeKalb County Board of Health
Decatur, GA
05.2018 - Previous
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Early Childhood Education Certificate -
Metropolitan
Atlanta, Georgia06-1992
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Complaint resolution
- Scheduling
- Prioritization
- Staff Training
- Team Development
- Conflict Resolution
- Professional telephone demeanor
- Filing
- Customer Education
- Microsoft Office Suite
Affiliations
- Volunteer little league football
- volunteer little league basketball
Timeline
Customer Service Representative II
DeKalb County Board of Health
05.2018 - Previous
Customer Service Representative
Dekalb Board Of Health
05.2016 - 05.2018
Administrative Operator Coordinator II
Clayton County Board Of Health
03.2006 - 05.2016
Early Childhood Education Certificate -
Metropolitan
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