Confidence Umenwobi
Summary
Goal-oriented and caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Electric Bike Company
08.2022 - Current
- Resolve 300+ weekly customer inquiries via phone, email, online chat, and in-person
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Train new hires on providing efficient customer service and resolving conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Document financial transactions by entering billed account information
Intern Instructor
International Christian Church Kids Kingdom
12.2022 - 03.2023
- Promoted positive and productive learning environment to increase engagement and rapport with kids and teachers.
- Created and implemented different learning activities to meet needs of different types of learners.
- Fostered student curiosity and interest through creative hands-on activities.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
Receptionist
Top of the Rock
04.2019 - 07.2022
- Worked closely with Human Resources and conducted the 200+ new hire onboarding process
- Managed and coordinated the 200+ new hire training program
- Worked directly with management on employee relations issues.
- Answered phone promptly and directed incoming calls to correct offices.
Observatory Guide
Top of the Rock
04.2019 - 03.2020
- Provided an engaging educational experience for visitors
- Streamlined the visitor admission process to ensure efficient and optimal utilization of floor space.
- Communicated professionally with customers and addressing concerns to boost satisfaction.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Daycare Teacher's Assistant Intern
Mama Tingo Childcare And Learning Center
06.2019 - 08.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tutored children ages 2 to 3 individually and in small groups to reinforce learning concepts.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Office Assistant
CCNY Cohen Library
09.2017 - 06.2019
- Managed the system database
- Organized and conducted the Cohen biannual sale
- Improved efficiency and reliability of the mail department.
Teacher's Assistant Intern
Beacon 86
07.2018 - 08.2018
- Created a fun and engaging learning environment for kids aged 5 to 8
- Developed math and reading skills for the children
- Planned and coordinated summer field trips to keep the children active and entertained.
- Supported classroom activities, tutoring, and reviewing work.
- Mentored and tutored individual students needing additional help.
Receptionist
CCNY Student Support Services Program
10.2016 - 05.2017
- Managed and maintained the new student database
- Managed program to inform students about various opportunities and scholarships offered by the program
- Coordinated logistics of student-centered information sessions related to study abroad, financial aid, and student organization skills.
- Managed multiple tasks and met time-sensitive deadlines.
Office Assistant
Jacobi Hospital
07.2016 - 08.2016
- Managed administrative Human Resources processes related to new hire onboarding
- Tracked and filed employee training records into database
- Coordinated training workshops for new hires and assembled on-boarding portfolios.
Intern Teacher's Assistant
Urban Neighborhood After School Center
01.2016 - 05.2016
- Facilitated activities in small groups to reinforce concepts taught in school.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Tutored small groups of children to enhance their math, writing, spelling, and reading skills
- Responsible for children fun activities
- Led a children book club
Education
Bachelor of Science - Psychology
The City College of New York
New York, NYSkills
- Classroom Management
- Health and Safety
- Special Needs Support
- Promoting Social and Emotional Development
- Google Suite Proficient
- Technical and Computer Proficiency
- Records Management
- Strong Work Ethic and Dependable
- Social and Academic Development
- Activity Planning
- Early Childhood Development
- Infant Care
Languages
Igbo
Native or Bilingual
Timeline
Intern Instructor
International Christian Church Kids Kingdom
12.2022 - 03.2023
Customer Service Representative
Electric Bike Company
08.2022 - Current
Daycare Teacher's Assistant Intern
Mama Tingo Childcare And Learning Center
06.2019 - 08.2019
Receptionist
Top of the Rock
04.2019 - 07.2022
Observatory Guide
Top of the Rock
04.2019 - 03.2020
Teacher's Assistant Intern
Beacon 86
07.2018 - 08.2018
Office Assistant
CCNY Cohen Library
09.2017 - 06.2019
Receptionist
CCNY Student Support Services Program
10.2016 - 05.2017
Office Assistant
Jacobi Hospital
07.2016 - 08.2016
Intern Teacher's Assistant
Urban Neighborhood After School Center
01.2016 - 05.2016
Bachelor of Science - Psychology
The City College of New York
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