Summary
Overview
Work History
Education
Skills
Project
Timeline
Generic

Cong Ho

Renton,WA

Summary

Communication: Good communicator in speech and in writing with both peers and customers, displaying humor, helpfulness, cheerfulness, and cultural sensitivity. Key Strengths: Ability to problem-solve. Ability to receive or communicate confidential or sensitive information, with high level of discretion. Ability to perform job duties with moderate supervision and to effectively prioritize work. Ability to read, comprehend and write simple instructions, procedure manuals, short correspondence and memos. Ability to communicate effectively one-on-one and in small group situations with diverse student, staff and faculty populations. Ability to Manage Stress: No matter how well you planned an event, mistakes will always happen. The group member forgets to bring equipment that make event run not smoothly or hard to execute. Throughout these situations, I always try to remain calm and focused on finding solutions and solve the problem as soon as possible.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work History

IT Support Agent

Seattle University
Seattle, WA
03.2021 - Current
  • Broke down and evaluated user problems, using personal expertise and probing questions.
  • Collaborate with colleagues to locate replacement components, solve advanced problems, and quickly troubleshoot errors.
  • Configured devices and software to set up work stations for classrooms, conference rooms, labs.
  • Used Microsoft SharePoint and Atlassian to create and updated tracking documents.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science - Computer Science

Seattle University
Seattle, WA
12.2020 - Current

Associate of Science - Computer Science

Seattle Central College
Seattle, WA
12.2017 - 11.2020

Skills

Event assessment and analysisundefined

Project

Thanh Cong Company

Website to manage some features of a business, using CodeIgniter framework that allow employee use to login, keep track of work process, and stored data on cloud database.

Timeline

IT Support Agent

Seattle University
03.2021 - Current

Bachelor of Science - Computer Science

Seattle University
12.2020 - Current

Associate of Science - Computer Science

Seattle Central College
12.2017 - 11.2020
Cong Ho