Congina Bouie
Monroe,LA
Summary
To enhance the educational and professional skills acquired in a stable and dynamic workplace. Knowledgeable of administrative procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Able to prepare a business plan. Able to manage human resources including staffing, training, appraising, and compensating. Able to manage an organization including the functions of planning, decision-making, organizing, leading, and controlling. Knowledgeable of principles and processes for providing customer and personal services. Proficient in the use of Microsoft Office including Word, Excel, Access, and PowerPoint Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Job Title successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Manager
Freeway Insurance Services America, LLC
03.2023 - Current
- Manage day-to-day operations of the store by making sure sales goals are met, and engaging with customers to provide great customer service to sell policies, write policies, collections of payments and daily bank deposits, train new employees for sales positions and management positions, conference calls/meetings with district manager and vice president to ensure the proper growth of the store
- Data entry and IT troubleshooting as needed for work systems
- Outbound and inbound calling of customers for sales and follow-up after new business transactions, renewals, win backs or customer service questions.
- Promoting business with local merchants
Medical Transportation Driver
Affinity Medical Group
02.2022 - 02.2023
- Transporting patients to and from medical appointments
Head Cashier
LOWE'S CONSTRUCTION LLC
06.2014 - 01.2016
- The training and direction of cashiers
- In charge of 4 to 7 cashiers at a time
- Making sure cashiers provide excellent customer service
- Performing management duties such as customer complaints or questions assisting in other areas of store as needed, the handling of money from cash registers, and daily deposits
- Interacting with upper management to provide a fast and efficient customer service
- Making sure cashiers follow through with stocking and displaying of front end merchandise
- Making sure cashiers maintain upkeep of front end including restrooms and parking lot
- Answering call for customer assistance
- Detail and efficient in handling cash register with cash, credit cards, and check payments while providing fast customer service.
Photo Lab Technician
Wal-Mart Supercenter
11.2011 - 06.2014
- Developed and processed film into pictures for customers as needed, stocked supplies for lab, assisted customers with self portrait machines, utilized cash register.
Unit Clerk/Secretary
LSU Medical Center
12.2006 - 12.2012
- Performed work as ward clerk in Emergency Room including the following: Computer work which included Windows 8, Excel, Microsoft word, Filing charts, medical records data entry work and other patient information according to HIPPA law, answering multi-telephone lines answering questions with in guidelines of HIPPA law about patients, Also assisting of law enforcement as needed
- Operating fax machine to send or receive from local area or out of town hospitals, assisting doctors with procedures and documentation also follow up on orders per said doctor also handling of specimens for lab per doctors orders and follow up on labeling and procedures to documented by nurse before sending specimen to lab in order to gain accurate results
- Also, the scheduling appointments for patients per Doctors orders
- CNA duties included: bed linens for patients, I/O'S done on patients, dressing of patients, assisting Rn's with patient care such as diaper changing, wound changing, and reposition of patients if required, also transportation of patients to different areas of hospitals, such as to another floor or x-ray department
- Stocked equipment in unit and retrieved supplies and equipment at charge nurse or doctor request
- I have knowledge of all medical terminology and familiar with electronic medical records system.
Education
Associate's - Business Administration
McCann School of Business
Skills
- CSR
- Over 20 years Customer Service experience, Medical Secretary experience over 5 years Experience with coping, filing, data entry, handling of lab specimens and answering multiple phone lines (10 years)
- Microsoft office word, Excel, and PowerPoint
- Planograms
- Planogram
- Greeting
- Driving
- Medical Scheduling
- HIPAA
- Medical Records
- EMR Systems
- Medical Terminology
- Merchandising
- Insurance Verification
- Clerical Experience
- Medical Office Experience
- Patient Care
- Word Processing
- Transcription
- Medical Billing
- QuickBooks
- Sales Experience
- English
- Customer Service
- Cash handling
- Customer service
- Typing
- Sales
- Cold calling
- Windows
- Outbound sales
- Insurance sales
- Clerical experience
- Medical records
- Medical terminology
- Hospital experience
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Management
- Software troubleshooting
- Microsoft Office
- Computer skills
- Communication skills
- Inside sales
- Direct sales
- Cash register
- Outbound calling
- Business Development
- Office Management
- Attention to Detail
- Excellent work ethic
- Team Supervision
- Client Relationship Management
- Verbal/written communication
- Employee Development
- Staff Management
- Cash handling expertise
- Operational Reports
Certification
- Driver's License
- Chauffeur's License Class D
- Personal Lines License, 09/01/24
Timeline
Branch Manager
Freeway Insurance Services America, LLC
03.2023 - Current
Medical Transportation Driver
Affinity Medical Group
02.2022 - 02.2023
Head Cashier
LOWE'S CONSTRUCTION LLC
06.2014 - 01.2016
Photo Lab Technician
Wal-Mart Supercenter
11.2011 - 06.2014
Unit Clerk/Secretary
LSU Medical Center
12.2006 - 12.2012
Associate's - Business Administration
McCann School of Business
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