Summary
Overview
Work History
Education
Skills
Timeline
Generic

Congo Green

Abington,PA

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

13
13
years of professional experience

Work History

Co Owner

Valente
Philadelphia, 19147
09.2021 - Current
  • Established and maintained relationships with suppliers and vendors to secure favorable terms and ensure supply chain reliability.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Created weekly work schedules for store personnel.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Recruited, trained and supervised new employees.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Spoiled customers by offering refreshments, providing attentive service and anticipating needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained excellent visual merchandising standards throughout the store to maximize sales potential.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Developed and implemented successful sales strategies to meet business goals.
  • Implemented effective loss prevention measures to protect against theft or damage of merchandise.
  • Advised customers on style and trends.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw daily operations of the boutique, including staffing, customer service, financials, and marketing initiatives.

Brand Manager

Saks Fifth Avenue
Bala Cynwyd, Pennsylvania
07.2016 - 06.2021
  • Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Developed and implemented marketing strategies to increase brand awareness and sales.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Oversaw day-to-day operations related to branding efforts while ensuring highest standards are met at all times.
  • Organized events such as fashion shows, exhibitions, media tours. to strengthen the brand's presence among potential customers.
  • Coordinated closely with cross-functional teams such as PR and Communications, Product Development, Retail Operations for smooth implementation of various brand-building initiatives.

Department Manager

Nordstrom
Cherry Hill , NJ
05.2012 - 06.2016
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.

Education

Bachelor of Arts - Fashion Marketing Merchandising

Philadelphia Art Institute
Philadelphia, PA
04-2003

Skills

  • Staffing
  • Recruiting and training
  • Policy and procedure implementation
  • Customer service
  • Multitasking and organization
  • Performance evaluation
  • Financial planning
  • Customer relations
  • Brand development

Timeline

Co Owner

Valente
09.2021 - Current

Brand Manager

Saks Fifth Avenue
07.2016 - 06.2021

Department Manager

Nordstrom
05.2012 - 06.2016

Bachelor of Arts - Fashion Marketing Merchandising

Philadelphia Art Institute

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Congo Green