Faith Coniglio

Communications Specialist | Mahaska Health
April 2025 – Present

• Coordinate and execute organizational events and community engagement initiatives for up to 400 attendees, overseeing logistics, scheduling, materials, setup, and on-site operations.
• Manage event teams and coordinate cross-departmental collaboration to ensure successful execution of organizational celebrations, community events, educational programs, and employee engagement activities.
• Oversee hospitality initiatives and physician onboarding support, coordinating welcome materials, provider biographies, spotlights, and resources to create a positive onboarding experience.
• Develop, edit, and coordinate communications and marketing materials across social media, websites, newsletters, brochures, patient resources, and print and digital campaigns.
• Support daily administrative and operational functions across departments, balancing competing priorities, coordinating requests, managing resources, and resolving logistical challenges in a fast-paced healthcare environment.
• Coordinate internal communications, promotional materials, print requests, patient packets, employee distributions, and marketing collateral to maintain consistent branding and efficient departmental operations.
• Collaborate with executive leadership, physicians, clinical and nonclinical teams, and community partners to support organizational priorities, employee engagement, and patient experience initiatives.
• Coordinate event branding and logistics, including signage, banners, promotional items, supplies, vendor and hospitality needs, and event setup and teardown.
• Support multimedia and creative projects through content development, design coordination, photography and video production support, and promotional campaign planning.
• Maintain organized inventories, patient- and visitor-facing spaces, and hospitality resources to promote a welcoming, professional environment throughout the organization.

Scheduling Specialist | January 2023 – April 2025

• Managed daily patient appointment scheduling for the Medical Group, coordinating provider availability and patient needs in a fast-paced healthcare environment.
• Delivered professional, patient-focused service through telephone, electronic, and in-person communications while maintaining confidentiality.
• Coordinated with physicians, clinical staff, registration, and supporting departments to facilitate efficient scheduling and patient check-in/check-out processes.
• Managed appointment reminders, resolved scheduling conflicts, and addressed patient questions and concerns with professionalism and discretion.
• Communicated scheduling updates and operational issues to appropriate team members to support efficient workflows and patient satisfaction.
• Contributed to process improvement efforts and balanced multiple priorities while maintaining scheduling accuracy and attention to detail.

March 2021 – December 2023

• Delivered friendly customer service by assisting customers with plant selection, product questions, purchases, and general garden center needs.
• Operated cash registers, processed customer payments, and handled transactions accurately and professionally.
• Assisted customers with loading plants, trees, shrubs, soil, and other purchases into vehicles, ensuring safe handling and a positive customer experience.
• Operated skid steer equipment and watering systems to support plant care, inventory movement, and daily nursery operations.
• Maintained plant health and appearance through watering, merchandising, restocking, organizing inventory, and maintaining clean and orderly displays.
• Supported seasonal operations by adapting to changing workloads, assisting with deliveries and inventory, and collaborating with team members during peak business periods.
• Demonstrated reliability, flexibility, and strong time management while working part-time during the school year and full-time during summer months.