Assisted patients with daily living activities in home care and hospice settings. Supported team members in implementing effective problem-solving strategies. Maintained patient information in compliance with federal regulations.
Overview
2026
2026
years of professional experience
Work History
Floor Manager
Klub 24
03.2024 - Current
Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Evaluated staff performance regularly to identify areas for improvement or commendation.
Shift Manager
The Office Miami
2020 - 02.2023
Managed daily operations to ensure efficient service delivery and high customer satisfaction.
Coordinated shift schedules to optimize staff coverage and meet operational demands.
Monitored inventory levels and conducted regular stock assessments to minimize waste and ensure supply availability.
Implemented safety protocols and compliance measures to create a secure work environment for staff and customers.
Resolved customer complaints and inquiries promptly, enhancing guest experiences and loyalty.
PC Technician
HCA
01.2014 - 10.2020
Led efforts in monitoring patient status and vital signs, enhancing the quality of care provided by the nursing team. Strategically reported significant changes in patient conditions, facilitating proactive healthcare management.
Maintained compliance with hospital protocols and state nursing board guidelines for unlicensed staff to uphold patient safety standards.
Supported patient mobility initiatives by assisting with positioning and transferring to ensure optimal care.
Manager/Operator
Grub01
12.2016 - 06.2020
Receive, inventory, and stock all restaurant supplies and perishable goods.
Perform front end managerial duties while providing premier customer service.
Forecast restaurant budget for supply spending requirements and ensure spending is kept under allocated funds at the close of the Fiscal Year.
Education
Patient Care Technician Certification -
Nursing Unlimited
Miami Gardens, FL
06.2016
Certified Nursing Assistant - undefined
Nursing Unlimited
Miami Gardens, FL
12.2015
Home Health Aide - undefined
Nursing Unlimited
Miami Gardens, FL
12.2014
Skills
Implemented infection control protocols to ensure patient safety and compliance with health regulations
Delivered comprehensive patient care by assessing needs and implementing treatment plans
Mastered medical terminology to enhance communication within healthcare teams
Demonstrated exceptional oral and written communication skills to facilitate effective information exchange
Utilized G-Suite and Microsoft Office Suite to support team collaboration and document management Assisted in creating presentations and reports to enhance communication Provided technical support for software-related issues to ensure smooth operations
Employee management
Customer relations
Policy enforcement
Health and safety
Conflict resolution
Community Service
Equal Opportunity Program (EO), 2018-12, 2022-06, Established EO program, organized events that raise awareness for the equal opportunity program.