Work Preference
Overview
Work History
Summary
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Conisha Crawford

Customer Service Representative
Louisville,KY
Conisha Crawford

Work Preference

Desired Job Title

Insurance SpecialistEnrollment SpecialistMedical ReceptionistMedical Office Professional (Internship)Customer Service Representative/Licensed Health Insurance Agent

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureWork from home optionPaid time offHealthcare benefits

Overview

12
years of professional experience
4
years of post-secondary education

Work History

RxCrossroads at McKesson
Louisville, KY

Insurance Specialist
10.2021 - 03.2025

Job overview

  • Analyze insurance benefits for drug coverage, ensuring accurate information retrieval.
  • Facilitate prior authorizations, enhancing process efficiency and compliance.
  • Assist patients with program applications, improving access to necessary medications.
  • Coordinate with pharmacies and insurers, resolving authorization status issues effectively.
  • Streamlined the prior authorization process, enhancing efficiency and reducing turnaround times for patient access to necessary medications.
  • Utilized Medicare/Medicaid expertise to accurately gather drug benefit information, ensuring patients received timely coverage insights.
  • Engaged with pharmacies and insurance plans to expedite authorization statuses, fostering stronger partnerships and improving patient outcomes.
  • Provided compassionate assistance to patients navigating the Patient Assistance Program, ensuring a seamless application experience.
  • Processed Medicare applications, boosting compliance and reducing errors.
  • Analyzed enrollment data, identifying trends for improved accuracy.
  • Implemented strategies, increasing application efficiency.
  • Resolved application errors, ensuring compliance and minimizing issues.

Humana
Louisville, KY

Enrollment Specialist
05.2019 - 09.2021

Job overview

  • Scheduled appointments, updated demographics, obtained records, improved patient satisfaction.
  • Managed bump list, filed batches, optimized clinic flow, enhanced service quality.
  • Handled calls efficiently, ensured smooth scheduling, maintained records accurately.
  • Provided exceptional service, resolved scheduling conflicts, improved clinic operations.
  • Facilitated seamless communication, ensured accurate data entry, supported team goals.

U of L Physicians
Louisville, KY

Medical Receptionist
10.2015 - 03.2019

Job overview

OptumRx/United Health Care
Jeffersonville, IN

Customer Service Representative/Licensed Health Insurance Agent
09.2013 - 09.2015

Job overview

  • Answered calls, delivering precise health insurance info, enhancing customer satisfaction.
  • Provided timely policy details, improving consumer understanding and trust.
  • Coordinated with pharmacies, ensuring efficient claim processing and resolution.
  • Executed claim overrides, optimizing pharmacy-level operations and service delivery.
  • Managed high-volume inbound calls, enhancing customer satisfaction and achieving consistent service excellence standards.
  • Partnered with pharmacies to resolve claim issues, streamlining processes and ensuring timely access to medications for consumers.

Pediatric Prompt Urgent Care
Louisville, KY

Medical Office Professional (Internship)
10.2015 - 12.2015

Job overview

  • Intake for check in and check out.
  • Triage patients.
  • Insurance verification.
  • Billing and coding for provider at end of service.

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I'm committed to ensuring customer satisfaction by providing exceptional service and unmatched support. While being proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Education

American National University
Louisville, KY

Medical Office Professional Diploma
09.2014 - 06.2015

University Overview

Ballard High School
Louisville, KY

High School Diploma
08.2002 - 05.2006

University Overview

Skills

Documentation skills

CRM software

Customer service

Health insurance

Scheduling

Microsoft office expertise

Call triaging

Call center procedures

Punctuality and reliability

Appointment scheduling

High-energy attitude

Typing 50 wpm

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I think I don’t regret a single excess of my responsive youth—I only regret, in my chilled age, certain occasions and possibilities I didn’t embrace.
Henry James

Timeline

Insurance Specialist
RxCrossroads at McKesson
10.2021 - 03.2025
Enrollment Specialist
Humana
05.2019 - 09.2021
Medical Receptionist
U of L Physicians
10.2015 - 03.2019
Medical Office Professional (Internship)
Pediatric Prompt Urgent Care
10.2015 - 12.2015
American National University
Medical Office Professional Diploma
09.2014 - 06.2015
Customer Service Representative/Licensed Health Insurance Agent
OptumRx/United Health Care
09.2013 - 09.2015
Ballard High School
High School Diploma
08.2002 - 05.2006

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