Hi, I’m
Conita Barrett
Columbus,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer success. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
years of professional experience
6
Certifications
Work History
AmeriHealth Caritas
Member Service Representative
12.2022 - Current
Job overview
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and updated databases to handle customer data.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Chipotle
HR Administrator
05.2022 - 09.2022
Job overview
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Collaborated with managers to identify and address employee relations issues.
- Answered employee inquiries regarding health benefits and 401k options.
Kruger Inc
Senior Customer Service Specialist
11.2018 - 12.2021
Job overview
- Resolved 96% of customer service issues using company processes and policies and provided updates to customers on timely basis
- Greeted customers and listened closely to problems described to determine solutions over calls
- Coached new team members on new service techniques and provided scoring through quality assurance programs
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying and repulsive situations
- Trained new personnel regarding company operations, policies and services Improved sales abilities and product knowledge
- Continuous basis by 39% providing optimal service and achieving quotas.
Grid One Solutions
Customer Service Representative
02.2014 - 11.2018
Job overview
- Facilitated gas/electric orders and completed accurate goals to meet, aggressive deadlines Assessed caller accounts to determine BG&E benefits
- Identify service needs and resolve issues
- Answered average of 60 to 90 calls, emails, and faxes per day
- Addressing customer inquiries, solving problems, and providing product information Served at internal helpdesk, accepting, and resolving calls
- Delegating more severe issues to supervisor
- Explained technical information in clear terms to non- technical individuals to promote better understanding
- Performed troubleshooting and repaired peripheral devices such as printers, scanners etc.
Neighbourly Home Care
CNA - Certified Nursing Assistant
11.2010 - 01.2018
Job overview
- Worked in a Senior citizen and home environment
- Provided caring, intimate, hands-on healthcare for residents Monitored vital signs
- Delivered residents' medication Handled minor wound care
- Assisted with feeding residents Three meals per day
- Took care of approximately 3 elderlies, disabled and hospice patients daily
- Assisted with bathing residents.
Community action Agency
Customer Service Representative/File Clerk
03.2013 - 04.2016
Job overview
- Answer the phones and exchange extensions document clients for intake department
- File all client’s payments made and payments due for agency
- Greet clients as they enter the building and assist with which rep to meet with in intake.
Education
Kaplan UniversityBroomall, PA
Associate degree from Medical Assistant W/ Phlebotomy
Skills
- Senior Customer Service Representative holding Associate degree with expertise in handling Spanish calls in fast paced customer service environment
- Expert in resolving 96% of customer service issues using company processes and policies and providing updates to customers on timely basis
- Proficient in greeting customers and listening closely to problems described to determine solutions over incoming and outgoing calls
- Skills:
- Spanish Fluent
- Customer Calling
- Inbound/Outbound Calls
- Time Management
- Senior customer service
- Member Relations
- Appointment Scheduling and Confirmation
- Member Retention
- Microsoft Office
- Administrative and Office Support
- Customer Account Management
- Membership Inquiries and Renewals
- Telephone Reception
Certification
- Certified nurse assistant,
- Certified AmeriHealth Caritas Ohio - Quality Improvement
- Corporate Compliance
- Medicare Model of Care
- HIPAA Security Awareness
- CC_MS_New Hire Training
Timeline
Member Service Representative
AmeriHealth Caritas
12.2022 - Current
HR Administrator
Chipotle
05.2022 - 09.2022
Senior Customer Service Specialist
Kruger Inc
11.2018 - 12.2021
Customer Service Representative
Grid One Solutions
02.2014 - 11.2018
Customer Service Representative/File Clerk
Community action Agency
03.2013 - 04.2016
CNA - Certified Nursing Assistant
Neighbourly Home Care
11.2010 - 01.2018
Kaplan University
Associate degree from Medical Assistant W/ Phlebotomy
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