Summary
Overview
Work History
Education
Skills
References
Timeline
Volunteer
Conita Roberson

Conita Roberson

Leander,TX

Summary

Versatile Human Resources Generalist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 20 plus years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.

Overview

23
23
years of professional experience

Work History

HUMAN RESOURCES GENERALIST/BENEFITS COORDINATOR

The Salvation Army
01.2021 - Current
  • Completes all employment action documentation for employees including but not limited to new hire, background checks, E-Verify, classification changes, separation, FMLA, and workers compensation
  • Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
  • Prepares and maintains accurate and up-to-date computer personnel records for all employees and maintains the confidentiality of the same; ensures that all personnel records are properly organized and maintained in compliance with established standards
  • Coordinates, administers, and monitors all employee benefit programs; serves as liaison to employees for benefits information; monitors, records, and updates employee enrollment information in benefits software; ensures all forms are filled out to completion and verifies the same; prepares and maintains monthly insurance reports; reconciles billing reports
  • Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
  • Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
  • Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
  • Researched best practices in human resources management to identify areas of improvement within the organization.
  • Investigated employee complaints or grievances related to workplace issues or violations of policy.

HUMAN RESOURCES GENERALIST

Capstone Real Estate Services
05.2018 - 06.2019
  • Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Investigated employee complaints or grievances related to workplace issues or violations of policy.
  • Organized and managed annual open enrollment communications and election process.
  • Performed benefits administration, including claims resolution, change reporting, approving invoices for payment (ADP Billing), and communicating benefits information to employees
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Responded promptly to inquiries from internal staff members regarding employment matters.
  • Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.

Human Resources Manager

A World of Hope Childcare
06.2013 - 05.2015
  • Recommended new approaches, policies, and procedures to continually improve the efficiency of the department and services performed.
  • Maintained human resource information system records and compiled reports from the database.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.

TELLER

Bank of America
06.2005 - 06.2011
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.

HUMAN RESPURCES SPECISLAIST

United States Army Reserve
11.2000 - 04.2010
  • Created training materials for new hires and provided orientation sessions.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Drafted offer letters and employment contracts according to company guidelines.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Assisted in developing policies and procedures for the Human Resources Department.

Education

Bachelor of Science in Business Administration -

PERDUE University
01.2015

Associates in General Studies -

Central Texas College
Killeen, TX
01.2009

Skills

  • HR Systems: Ceridian, Pay Flex, Ultipro, Merlin, Quip, ADP, Silk Road, Clarifacts, Jazz HR, SIgnNow, Workday and E-Verify, Skill Soft
  • Computer Skills: Advanced PowerPoint, Advanced Word, Advanced Excel (including pivot tables and macros), Advanced Outlook, Intermediate QuickBooks, Microsoft Teams
  • HR Competencies: Employee Relations, Talent Acquisition, Coaching and Mentoring, Organizational Change and Development, Merger and Acquisitions, Payroll, Benefits, On-boarding, Training and Development, Performance Management, Human Resources Information Systems, Employment Law, Family and Medical Leave Act, Recruiting and AAP Management

References

References available upon request.

Timeline

HUMAN RESOURCES GENERALIST/BENEFITS COORDINATOR

The Salvation Army
01.2021 - Current

HUMAN RESOURCES GENERALIST

Capstone Real Estate Services
05.2018 - 06.2019

Human Resources Manager

A World of Hope Childcare
06.2013 - 05.2015

TELLER

Bank of America
06.2005 - 06.2011

HUMAN RESPURCES SPECISLAIST

United States Army Reserve
11.2000 - 04.2010

Bachelor of Science in Business Administration -

PERDUE University

Associates in General Studies -

Central Texas College

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Conita Roberson