Conjunique Copeland
Irving,TX
Summary
Experienced Assistant Community Manager with over five years of experience managing multi-family residential properties. Adept with handling lease negotiations, tenant communications, and LIHTC compliance. Proven track record of increasing occupancy rates, leading diverse teams and tenant satisfaction.
Overview
11
11
years of professional experience
Work History
Income Maintenance Caseworker
HOKE COUNTY DEPARTMENT OF SOCIAL SERVICES
02.2024 - 08.2024
- Assessed client applications to check eligibility for Medicaid assistance program.
- Educated clients on available services and resources.
- Ensured all files were processed within the mandated 45-day deadline.
- Protected sensitive patient information in accordance with HIPAA guidelines.
- Conducted interviews with applicants, explaining benefit process and which Medicaid programs were available based on eligibility.
- Processed weekly caseload of 25 applications, including walk-ins.
- Created how-to training guide, which allowed supervisors to focus on critical work and decreasing the technical errors by 8%.
Office Assistant
VICTORY LABOR
12.2020 - 11.2023
- Answered and managed high volume of incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reduced cost for monthly office supplies by 10% such as researching different company's and finding bulk discounts.
- Enhanced customer satisfaction ratings by 20% through timely communication.
- Scheduled meetings, reserved conference rooms, creating a productive work environment for 32 colleagues sharing the office space.
- Planned onboarding activities and events for new hires, such as meet and greets. Made training materials and distributed them to new employees. Decreased turnover rate by 20%.
- Coordinated document management and met deadlines by using time management and recordkeeping skills to sort files and keep track of administrative task.
Administrative Assistant
TORREY PINES PROPERTY MANAGEMENT
12.2018 - 07.2019
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phones and warmly greeted incoming residents and visitors.
- Collected mail, preparing packages for shipping such as courier service or postal service.
- Increased tenant satisfaction by 15% by following up with maintenance regarding requested repairs in a timely manner and responding to resident complaints within 24 hours.
- Communicated meeting minutes to office staff.
- Collected and recorded rent payments.
Assistant Community Manager
HNN COMMUNITIES
05.2015 - 10.2018
- Assessed Yardi and related resident management software to ensure it is up-to-date with current rent charges, vacancy rates, re-certifications, and renewals.
- Provided support to the Community Manager regarding LIHTC, eligibility verifications, file maintenance, and annual recertification requirements
- Managed daily operations and tenant relations for a portfolio of over 332 units, maintaining 95% occupancy.
- Trained new leasing professionals , resulting in a 13% quicker onboarding process and improved team performance.
- Prepared, posted and mailed 3/10 day notices for non-payments and leases violations.
- Achieved a 15% increase in tenant satisfaction and retention rates within the first year as part of an initiative to increase tenant retention.
- Assisted leasing staff with lease agreements, addendums, renewals, prospect screenings, ensuring accuracy and compliance.
Leasing Professional
HNN COMMUNITIES
04.2013 - 05.2015
- Effectively gave tours and leased apartment units, guiding new residents through each step of the application, eligibility requirements and move-in process
- Marketed and advertised vacancies on company website and social media platforms.
- Created organization system that allowed staff to effectively track resident files according to the company's policy, including daily cloud filing.
- Presented training, events, and contests to encourage employee performance, resulting in a 15% reduction in turnover.
- Achieved a 80% lease renewal rate, contributing to a 10% increase in overall revenue.
- Increased property occupancy rates by 25% within six months through targeted marketing campaigns and improved tenant satisfaction initiatives.
Education
Associate of Applied Science - Real Estate
Tarrant County College
Hurst, TX05-2026
Skills
Property Management Software: Yardi Voyager, AppFolio Property Manager, Avail, MRI Software
Financial & Reporting Tools: QuickBooks, Microsoft Excel, Tenant File, Rent Manager
Regulatory: Fair Housing Laws, Eviction Procedures, ADA Compliance, Lease Administration, Landlord-Tenant Law, LIHTC, MS Office
Timeline
Income Maintenance Caseworker
HOKE COUNTY DEPARTMENT OF SOCIAL SERVICES
02.2024 - 08.2024
Office Assistant
VICTORY LABOR
12.2020 - 11.2023
Administrative Assistant
TORREY PINES PROPERTY MANAGEMENT
12.2018 - 07.2019
Assistant Community Manager
HNN COMMUNITIES
05.2015 - 10.2018
Leasing Professional
HNN COMMUNITIES
04.2013 - 05.2015
Associate of Applied Science - Real Estate
Tarrant County College
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