Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Certification
Timeline
Generic

Conlee Fisher Clark

Morganton,NC

Summary

Dynamic growth strategist with a proven track record at AMOREM, driving customer engagement and optimizing acquisition through data-driven decision making. Expert in partnership development and staff mentoring, I successfully implemented comprehensive growth strategies, enhancing brand visibility and achieving significant market expansion. Passionate about fostering high-performing teams and delivering exceptional results.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Director of Growth

AMOREM
Lenoir, North Carolina
03.2024 - Current
  • Developed and implemented growth strategies for customer engagement.
  • Analyzed market trends to identify new business opportunities.
  • Collaborated with marketing teams to enhance brand visibility and outreach.
  • Conducted competitive analysis to inform strategic planning efforts.
  • Fostered partnerships with industry stakeholders to expand network reach.
  • Oversaw customer feedback processes to refine service offerings.
  • Led training sessions for staff on growth-oriented practices and tools.
  • Implemented processes for collecting feedback from customers to better understand their needs and preferences.
  • Monitored industry trends and competitor activities to inform strategic decision making around product development and marketing efforts.
  • Developed and implemented a comprehensive growth strategy to optimize customer acquisition, retention, and engagement.
  • Established metrics for measuring success of growth initiatives across all stages of the funnel.
  • Collaborated with cross-functional teams to develop innovative ways to increase customer acquisition and engagement.
  • Coached junior team members on effective ways to implement growth tactics within their respective areas of responsibility.
  • Managed budgeting and resource allocation for growth projects across multiple departments.
  • Identified potential partnerships or collaborations that could lead to increased reach or visibility.
  • Led brainstorming sessions with team members to generate creative ideas for driving customer loyalty.
  • Established customer growth opportunities for business expansion.
  • Monitored sales growth vs. budget expectations prior to implementing marketing strategies and business plans.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Director of Professional Relations

Carolina Caring
01.2009 - Current
  • Manage territory to deliver hospice, palliative medicine and house calls
  • Negotiate agreements with external partners
  • Provide leadership, insight and mentoring to new employees to supply knowledge of company programs.
  • Review reports to identify areas of potential income for the organization.
  • Attended Teleios Collaborative Network training.

Director of Clinical Services

Grace Ridge
01.1997 - 01.2009
  • Updated procedures for necessary for medication safe delivery.
  • Supervised daily operations of Nursing, Social Workers, Medical Records and Salon Services and stay in operating budget or below.
  • Maintained knowledge of Assisted Living and Medicare Long Term Care rules and regulations with excellent survey results annually. Zero deficiencies every year.
  • Extensive management courses by Quint Studer with the Studer Group
  • Developed clinical policies to enhance patient care and service delivery.
  • Oversaw staff training programs to ensure compliance with healthcare regulations.
  • Managed interdisciplinary teams to improve coordination of clinical services.
  • Implemented quality improvement initiatives to elevate service standards.
  • Facilitated communication between departments to streamline operational workflows.
  • Reviewed patient care plans for adherence to best practices and protocols.
  • Led strategic planning sessions to align clinical goals with organizational objectives.
  • Provided staff education on current trends in clinical practice.
  • Participated in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives.
  • Supervised the daily operations of assigned departments, such as nursing, medical records and laboratory services.
  • Reviewed medical records for accuracy prior to filing them into permanent storage systems.
  • Developed strategies for improving communication between departments within the facility.
  • Ensured that all department personnel maintained a high level of professionalism and customer service standards.
  • Assessed staffing needs within the facility and recruited qualified personnel when necessary.
  • Created training programs to enhance employees' knowledge base in their respective fields.
  • Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards.
  • Collaborated with other healthcare professionals to develop effective treatment plans for patients.
  • Actively participated in strategic planning initiatives designed to improve overall operations of the facility.
  • Investigated complaints from patients or families regarding clinical services provided by the facility.
  • Represented the organization at various professional meetings or conferences related to healthcare industry topics.
  • Established performance objectives and evaluated staff performance regularly.
  • Monitored quality assurance initiatives in order to improve patient outcomes.
  • Analyzed data from reports related to clinical services, including patient satisfaction surveys.
  • Managed budgets and resources for departments within the facility.
  • Coordinated patient care activities, including assessments, treatments and evaluations of patients' progress.
  • Implemented strategies to ensure efficient utilization of available resources while meeting organizational goals.
  • Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
  • Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.

Education

B.S. - Nursing

Lenoir Rhyne University
Hickory, NC
01.1993

Skills

  • Contract management
  • Extensive management training
  • Business planning
  • Knowledge of long term care operations
  • Staff development
  • Mentoring staff
  • Business Development
  • Budget Control
  • Growth strategy
  • Customer engagement
  • Market analysis
  • Data-driven decision making
  • Partnership development
  • Competitive analysis
  • Project budgeting
  • Team leadership
  • Performance metrics

Hobbies and Interests

  • Horseback riding
  • Exercise

Affiliations

  • Enjoy spending time with my dogs and horse.
  • Traveling and seeing the world

Certification

  • Registered Nurse in North Carolina since 1993

Timeline

Director of Growth

AMOREM
03.2024 - Current

Director of Professional Relations

Carolina Caring
01.2009 - Current

Director of Clinical Services

Grace Ridge
01.1997 - 01.2009

B.S. - Nursing

Lenoir Rhyne University

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Conlee Fisher Clark