Connar Nugent
Roseburg,OR
Summary
Professional Dental Office Manager with 5 years of experience optimizing office procedures and overseeing operations. Including but not limited to scheduling and time management, ordering, accounts payable/receivables, business correspondence coordination with outstanding customer service and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Murphy & Miller Dental
07.2020 - Current
- Maintain office organization to support efficiency, professionalism and performance objectives
- Promote outstanding customer satisfaction by resolving problems with knowledgeable and friendly service
- Schedule patient appointments and effectively handle cancellations and last-minute adjustments
- Monitor accounts to proactively identify aging balances and insurance payment problems in need of attention
- Researched claim denials, identified causes and resolved issues to promote prompt insurance payment
- Accept and process customer payments and apply toward account balances
- Completed day-to-day financial transactions
- Train and mentor staff members in company policies, daily task execution
- Train and monitor new office employees
- Coordinate office activities and operations
- Manage all payroll and HR needs
Dental Lab Technician
BPV dental smith
11.2015 - 06.2020
- Receive and process cases for preparation in a timely manner
- Review orders, instructions and prescriptions written by doctors to complete work accurately
- Created models of patients' mouth by pouring stone into dental impressions and allowing stone to set
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy
- Schedule and coordinate return dates, any changes or problems with cases
- Schedule and prepare patients for shade match
- Efficiently place material orders for the lab
- Process billing statements for clients
- Record and upload patient information into software for payment process
- Maintained and organized patient records
- Clean and organize laboratory
Cashier
Dairy Queen
06.2015 - 11.2015
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Delivered high level of customer service to patrons using active listening and engagement skills
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Helped customers find specific products, answered questions and offered product advice
Education
High School Diploma - undefined
Oakland High School
Oakland, OR06.2015
Skills
- Scheduling and Coordinating
- Invoicing and Billing
- Accounts Payable and Receivable
- Scheduling and Calendar management
- Managing Operations
- Verbal and Written Communication
- Team Leadership
- Human Resources Management
- Customer Service
- Computer Skills
- MS Office
Certification
- CPR
- Food safety
Timeline
Office Manager
Murphy & Miller Dental
07.2020 - Current
Dental Lab Technician
BPV dental smith
11.2015 - 06.2020
Cashier
Dairy Queen
06.2015 - 11.2015
High School Diploma - undefined
Oakland High School
- CPR
- Food safety
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