George Connell
Gahanna,OH
Summary
Offering strong communication skills along with a positive attitude, eager to learn and grow within this dynamic environment. Dependable and hardworking while bringing a competitive edge to the whole team. Looking forward to engaging with and becoming a top performer at Alliance Data!
Overview
19
19
years of professional experience
Work History
General Agent
American Income Life
08.2013 - 12.2024
- Coached junior sales agents and ran a competitive team of around 5-10 agents on best practices, leading to improved overall team performance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted a culture of continuous improvement within the agency by seeking feedback from employees and customers
- Conducted product demonstrations for prospective customers, showcasing features and benefits relevant to their specific needs.
- Achieved or exceeded company-defined sales quotas.
- Maximized revenue potential through upselling and cross-selling techniques based on client needs analysis.
Call Center Team Lead
Chase Bank
06.2010 - 08.2013
- Established clear performance metrics for the team (around 10-20 employees on average) which helped in tracking progress towards set targets effectively.
- Metrics included but not limited to active time on calls less than 3 minutes on average. High quality score. High active uptime on the phone.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed Escalated Calls, maintaining professionalism under pressure while resolving disputes or conflicts.
- Recommended products to customers, thoroughly explaining details.
Manager
UPS
06.2006 - 08.2010
- Accomplished multiple tasks within established timeframes.
- Managed and motivated around 20 employees on average to be productive and engaged in work handling work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
CIS - Computer Information Science
DeVry University
Columbus, OH06-2010
Skills
- Sales proficiency
- Time management
- Conflict resolution
- Positive attitude
- Team leadership
- Customer service
Timeline
General Agent
American Income Life
08.2013 - 12.2024
Call Center Team Lead
Chase Bank
06.2010 - 08.2013
Manager
UPS
06.2006 - 08.2010
CIS - Computer Information Science
DeVry University
Similar Profiles
Matthew HunsbergerMatthew Hunsberger
Regional General Agent at Globe Life: American Income Life DivisionRegional General Agent at Globe Life: American Income Life Division
Misty MillerMisty Miller
Supervising Agent at Catalano Agency - Globe Life/American Income LifeSupervising Agent at Catalano Agency - Globe Life/American Income Life
Chayson WilliamsChayson Williams
Executive Producer at Globe Life; American Income LifeExecutive Producer at Globe Life; American Income Life