Summary
Overview
Work History
Education
Skills
Timeline
Generic

Conner Addicott

Grand Rapids,MI

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience

Work History

Retail Store Manager

Wild Bills Tobacco
06.2020 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Guest Service Representative

Hyatt
03.2019 - 03.2020
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted in planning and executing events at hotel, leading to memorable experiences for attendees.
  • Scheduled and confirmed restaurant reservations for guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Managed check-in and check-out procedures for guests.
  • Handled customer complaints to satisfy and retain guests.

Guest Service Representative

Wyndham Garden Hotel
01.2018 - 03.2019
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Negotiated with vendors for supplies and services, achieving cost savings while maintaining quality.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Managed check-in and check-out procedures for guests.
  • Handled customer complaints to satisfy and retain guests.

Education

Fruitport High School
Fruitport

Skills

  • Customer engagement
  • Effective multi-tasking
  • Retail operations
  • Effective decision-making
  • Friendly and outgoing
  • Trustworthy and reliable
  • Sales growth
  • Inventory control
  • Appointment coordination
  • Guiding professional development
  • Policies and procedures
  • Loss prevention procedures
  • Friendly and positive
  • Sales expertise
  • Analytical issue evaluation

Timeline

Retail Store Manager

Wild Bills Tobacco
06.2020 - Current

Guest Service Representative

Hyatt
03.2019 - 03.2020

Guest Service Representative

Wyndham Garden Hotel
01.2018 - 03.2019

Fruitport High School

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Conner Addicott