CONNER BECHTOL
Logistics - Customer Success - Legal Services
AUSTIN,TX
Summary
Logistics - Sales - Customer Success - Legal Services
Dynamic logistics professional with 8 years of experience in managing client accounts, negotiations, and pricing strategies, dedicated to delivering tailored solutions that drive positive business outcomes. Proven track record in freight brokerage operations, sales, legal services, and the service industry underscores a diverse skill set. Expertise in relationship management and problem-solving complements a strong desire to transition back into a sales or customer success role, leveraging past experiences to foster growth and enhance client satisfaction. Committed to achieving excellence through strategic collaboration and innovative approaches.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Strategic Account Manager
Ryder Logistics
04.2023 - 04.2024
- Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
- Led internal discussions around pricing strategy adjustments based on market conditions and competitive analysis results.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- I was given important accounts that all had monumental potential due to my demeanor and experience.
Senior Logistics Coordinator, Logistics Coordinator
SUMMIT ELEVEN / RFX INC
03.2021 - 10.2022
- Established new customer accounts
- Increase revenue with multiple existing account
- Coordinate between customers, drivers, shipping and receiving departments etc
- Generated documentation and information required for customer shipments
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts
- Devised routing plans and schedules to facilitate safe and timely delivery of goods
- Strategized best methods and tactics for efficient storage and handling of materials
FREELANCE LEGAL ASSISTANT
Self Employed Services
03.2020 - 03.2021
- Developed and maintained courteous and effective working relationships
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proved successful working within tight deadlines and a fast-paced environment
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Sales / Account Manager
Avenger
06.2018 - 01.2020
- Achieved new customer acquisition and metric goals using pipeline management skills
- Cradle to the grave business model
- This would entail monitoring each truck load from the time it is picked up until the time it finishes getting unloaded at the delivery location.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Developed, maintained and utilized diverse client base
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
Sales Specialist / Account Manager
LEGALZOOM.COM, INC
04.2015 - 04.2018
- Business Formation - Corporations, Non-Profits, Limited Liability Companies and DBAs (Doing Business As)
- Estate Planning - Last Will and Testaments, Trusts, Power of Attorney, Living Wills (Healthcare Power of Attorney)
- Intellectual Property - Copyrights, Trademarks, Patents
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Utilized CRM software to manage customer accounts and track performance metrics
Education
BBA - Restaurant Hotel Institutional Management
Texas Tech University
Lubbock, TX 08.2006 - 05.2008
HIGH SCHOOL DIPLOMA -
McCallie School
Chattanooga, TN 08.2002 - 05.2006
Skills
MS Office
Organization and Time Management
Critical Thinking
Planning and Coordination
Teamwork and Collaboration
Timeline
Strategic Account Manager
Ryder Logistics
04.2023 - 04.2024
Senior Logistics Coordinator, Logistics Coordinator
SUMMIT ELEVEN / RFX INC
03.2021 - 10.2022
FREELANCE LEGAL ASSISTANT
Self Employed Services
03.2020 - 03.2021
Sales / Account Manager
Avenger
06.2018 - 01.2020
Sales Specialist / Account Manager
LEGALZOOM.COM, INC
04.2015 - 04.2018
BBA - Restaurant Hotel Institutional Management
Texas Tech University
08.2006 - 05.2008
HIGH SCHOOL DIPLOMA -
McCallie School
08.2002 - 05.2006