Conner Gibbons
Carthage,NY
Summary
Accomplished Interim Security Director at Allied Universal Security Services, adept in crisis management and team building. Spearheaded comprehensive security strategies, enhancing safety at a major shopping center. Proven leadership in team oversight and technological integration, achieving significant improvements in security operations and stakeholder communication. Coordinated Security Supervisor with 4 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.
Overview
4
4
years of professional experience
Work History
Interim Security Director
Allied Universal Security Services
01.2024 - Current
- Leadership and Management: Oversee and manage all aspects of security operations for one of the nation's largest shopping centers, ensuring a safe and secure environment for customers, employees, and tenants.
- Strategic Planning: Develop and implement comprehensive security strategies, policies, and procedures tailored to the unique needs and challenges of a large-scale shopping center.
- Team Oversight: Supervise and provide guidance to a team of security personnel, including recruitment, training, scheduling, and performance evaluations to maintain high standards of security and customer service.
- Incident Management: Respond to and manage security incidents, emergencies, and crises, coordinating with local law enforcement, emergency responders, and other relevant agencies as necessary.
- Risk Assessment: Conduct regular risk assessments and security audits to identify vulnerabilities and implement corrective measures to mitigate potential threats.
- Technology Integration: Oversee the operation and maintenance of security systems, including surveillance cameras, alarm systems, and access control systems, ensuring their effectiveness and reliability.
- Policy Compliance: Ensure compliance with all relevant local, state, and federal regulations, as well as company policies and procedures, to maintain a secure and lawful environment.
- Stakeholder Communication: Act as the primary point of contact for security-related matters, liaising with shopping center management, tenants, and external partners to address security concerns and enhance overall safety.
- Reporting and Documentation: Maintain accurate records of security activities, incidents, and investigations, preparing detailed reports and analyses for senior management and regulatory agencies as required.
- CCTV and Dispatch Center Management: Oversee the operation and management of the shopping center's CCTV and dispatch center, ensuring the effective monitoring of surveillance feeds and prompt, coordinated response to incidents. Implement and maintain protocols for monitoring, recording, and analyzing video footage, and manage communication within the dispatch center to support real-time decision-making and response.
- Developed and implemented a new hybrid model for the retail security sector.
Assistant Security Director
Allied Universal Security Services
11.2022 - 01.2024
- Staff Management: Oversaw a team of 70 security personnel, including recruitment, training, scheduling, and performance evaluations, ensuring effective coverage and high standards of security and customer service.
- Incident Command: Acted as the Incident Commander for multiple critical incidents, including shots fired, coordinating the response and management of the situation to ensure the safety of all individuals involved and minimize disruption.
- Security Operations: Assisted in the development and implementation of security strategies and procedures tailored to the shopping center's unique needs, contributing to a safe and secure environment for customers, employees, and tenants. Managed deployment and security planning for a 2.5 million sq ft facility.
- Established clear communication channels between security personnel and other departments, improving cross-functional collaboration.
- Liaised with external vendors and service providers to ensure timely delivery of necessary equipment or system upgrades.
Security Operations Manager
ICU Security and Private Investigations
08.2020 - 11.2022
- Staff Management: Managed staffing and scheduling for a large security team, ensuring optimal coverage and efficiency across all shifts.
- Planning and Coordination: Developed and executed security plans and protocols, coordinating closely with the client to assess and address security needs and concerns.
- Client Liaison: Acted as the primary liaison with the client, providing expert recommendations on security measures and adjustments based on evolving requirements and operational needs.
- Security Needs Assessment: Analyzed security operations and recommended enhancements or adjustments to meet the shopping center's specific security demands and improve overall safety.
- Operational Oversight: Oversaw daily security operations, ensuring adherence to established protocols and standards while maintaining high levels of security and customer service.
- Reviewed access control measures regularly to minimize unauthorized entry into restricted areas while maintaining ease of use for authorized personnel.
Education
Bachelor of Science - Criminology
Le Moyne College
Syracuse, NY05.2020
Skills
- Security team management
- Safety and security regulations
- Crisis management
- Microsoft Office
- Team Building
- Leadership Development
- Collaboration
Timeline
Interim Security Director
Allied Universal Security Services
01.2024 - Current
Assistant Security Director
Allied Universal Security Services
11.2022 - 01.2024
Security Operations Manager
ICU Security and Private Investigations
08.2020 - 11.2022
Bachelor of Science - Criminology
Le Moyne College
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