Conner Hall
Lakeside,CA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
DVD Your Memories
02.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Hardened networking infrastructure.
- Streamlined workflows to increase out while decreasing cost.
VIP Services Representative
Barona Resorts And Casino
02.2017 - 02.2019
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
El Capitan High School
Lakeside, CA06.2012
Skills
- Endpoint device troubleshooting experience
- Precise communication skills
- Exceptional organizational skills
- Well versed with PC's, phones, printers, faxes, routers, and more
- Extraordinary ability to visualize cables and network infrastructure
Certification
- COMP TIA A+ Certified - Valid 2023 to 2026
- COMP TIA Network+ Certified - Valid 2023 to 2026
- COMP TIA Security+ Certified - Valid 2023 to 2026
- Google IT Support Professional Certificate - 2021
Timeline
IT Help Desk Technician
DVD Your Memories
02.2022 - Current
VIP Services Representative
Barona Resorts And Casino
02.2017 - 02.2019
High School Diploma -
El Capitan High School
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