Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Conner Hall

Lakeside,CA

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Help Desk Technician

DVD Your Memories
02.2022 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Hardened networking infrastructure.
  • Streamlined workflows to increase out while decreasing cost.

VIP Services Representative

Barona Resorts And Casino
02.2017 - 02.2019
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

High School Diploma -

El Capitan High School
Lakeside, CA
06.2012

Skills

  • Endpoint device troubleshooting experience
  • Precise communication skills
  • Exceptional organizational skills
  • Well versed with PC's, phones, printers, faxes, routers, and more
  • Extraordinary ability to visualize cables and network infrastructure

Certification

  • COMP TIA A+ Certified - Valid 2023 to 2026
  • COMP TIA Network+ Certified - Valid 2023 to 2026
  • COMP TIA Security+ Certified - Valid 2023 to 2026
  • Google IT Support Professional Certificate - 2021

Timeline

IT Help Desk Technician

DVD Your Memories
02.2022 - Current

VIP Services Representative

Barona Resorts And Casino
02.2017 - 02.2019

High School Diploma -

El Capitan High School

Similar Profiles

CREATE PROFILE
Conner Hall