Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Conner Hamlin

Bend,OR

Summary

A super High-energy individual skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing customers wants and needs to ensure an excellent experience.

Overview

4
4
years of professional experience

Work History

Sales Receptionist

Xcel Fitness
Bend, OR
04.2023 - Current
  • Greeted customers and provided them with information regarding the products and services.
  • Maintained an up-to-date knowledge of company products, pricing policies and promotions.
  • Created weekly sales reports detailing performance against targets set by management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

FOH

Active Culture - Natural Foods Cafe Yogurt
Bend, OR
06.2022 - Current
  • Worked hard to learn required tasks quickly to maximize performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Greeted visitors and assisted by answering general questions and directed to desired office.

Waitress

Mathew's Garden Cafe
Pacific Palisades, CA
02.2022 - 06.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented food and beverages to guests at tables.
  • Cleared table and bussed dishes to allow for quick setups.
  • Developed strong and lasting resident relationships.
  • Took orders, calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts.

Hostess

Yardbird Southern Table & Bar
Miami Beach, FL
08.2021 - 12.2021
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped to plan and execute parties for more than 10+ guests, coordinating menus and preparing tables.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Hostess

Broken Top Club
Bend, OR
09.2020 - 06.2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Education

High School Diploma -

Summit High School
Bend, OR
06.2021

Some College (No Degree) - Business Entrepreneurship

University of Oregon
Eugene, OR

Associate of Science - Paramedicine

COCC
Bend, OR

Skills

- Great customer service skills

- Management skills

- Teamwork skills

- Interpersonal skills

- Multi-line telephone skills

- Organization and efficiency

- Work ethic

- Computer skills

- Receiving policies and procedures

Accomplishments

  • Competitively swam for 12 years (2nd in the state)
  • Captain of the Summit and Bend club waterpolo team

Timeline

Sales Receptionist

Xcel Fitness
04.2023 - Current

FOH

Active Culture - Natural Foods Cafe Yogurt
06.2022 - Current

Waitress

Mathew's Garden Cafe
02.2022 - 06.2022

Hostess

Yardbird Southern Table & Bar
08.2021 - 12.2021

Hostess

Broken Top Club
09.2020 - 06.2021

High School Diploma -

Summit High School

Some College (No Degree) - Business Entrepreneurship

University of Oregon

Associate of Science - Paramedicine

COCC

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Conner Hamlin