Conner Hougen
Fort Collins
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food, technology, and retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers.
Overview
8
8
years of professional experience
Work History
Certified Trainer and Register
Cheba Hut Toasted Subs
10.2023 - Current
- Trained and mentored new personnel hired to fulfill various roles.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Traveled to other store locations to fully train the staff for grand openings.
- Used POS system to enter orders, process payments and issue receipts.
Head of Social Media and Marketing
Wolfman Luggage
01.2022 - 02.2023
- Created and uploaded YouTube videos and website product videos
- Successfully spearhead campaigns on social media platforms including Facebook and Instagram
- Draw original product and company logos using Photoshop
- Created ad campaigns using Google Ads and AWS
- Produced professional websites using Shopify and accompanying Shopify apps
- Cyber Security protection on social media accounts and websites
Sales Associate
Where The Bualo Roam
05.2021 - 09.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Answered customer questions about sizing, accessories, and merchandise care
- Trained groups of Individuals
- Expertly ran Point of Sales systems
Head Of Quality Control
Wolfman Luggage
05.2017 - 12.2019
- Created and deployed best practices to improve efficiency and reduce defects
- Evaluated components and final products against quality standards and manufacturing specifications
- Managed a group of three Individuals to create a health work environment
- Overviewed the supply chain of a warehouse
Cyber Security Engineer
Archethought Inc
05.2018 - 08.2018
- Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance
- Oversaw installation of software programs and hardware systems to servers
- Solders computer components to mother boards
- Created computer programs to help server systems run more efficiently
Education
Bachelor of Arts - History
University of Colorado
Boulder, CO01.2023
Skills
- Python
- Java
- Researching
- Shopify
- Google ads
- Meta Business Suite
- YouTube
- AWS
- Photoshop
- Adobe Creative Suite
- Video Editing
- Premiere Pro
- Server Maintenance
- Customer Service
- Cash Register
- Computer Building
- Microsoft Word
- Microsoft Excel
- SEO Optimization
- Cash Handling
- Point of Sales systems (POS)
Timeline
Certified Trainer and Register
Cheba Hut Toasted Subs
10.2023 - Current
Head of Social Media and Marketing
Wolfman Luggage
01.2022 - 02.2023
Sales Associate
Where The Bualo Roam
05.2021 - 09.2021
Cyber Security Engineer
Archethought Inc
05.2018 - 08.2018
Head Of Quality Control
Wolfman Luggage
05.2017 - 12.2019
Bachelor of Arts - History
University of Colorado
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