Conner Inskeep
Belmont,NC
Summary
Dynamic sales and operational management professional with a strong track record of driving growth and enhancing operational excellence across diverse industries. Expertise in optimizing sales strategies and leading high-performing teams to exceed goals, complemented by a passion for innovation and customer engagement. Aiming to contribute to an organization that prioritizes long-term success and employee development.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Carolina Premium Beverage
Charlotte, North Carolina
11.2023 - Current
- In the role, top-notch representation of the company, and exceptional customer service were ensured.
- High standards across all accounts were maintained, with strategies in place to distribute targeted brands effectively, and manage inventory efficiently.
- Emphasis was placed on maximizing visibility by securing prime display spaces, and maintaining competitive positioning in retail outlets.
- Effective communication with retail management was key in executing promotions and programs.
- Pricing accuracy was diligently managed, and industry regulations were adhered to.
- Additionally, a safe driving record was maintained, and active participation in company functions demonstrated a commitment to success.
- Resolved customer complaints and inquiries in a timely manner.
- Maintained accurate records of all sales activities in the CRM system.
- Monitored competitor activity and pricing strategies to adjust accordingly.
Sales Representative
Callaway Distribution
Charlotte, North Carolina
07.2023 - 11.2023
- Route sales of bakery goods.
- Maximizing sales growth through the early procurement of products from the warehouse.
- Selling in additional displays to capture as many sales as possible.
- Maintaining minimal back stock, and keeping the freshest items on display at all times.
- Setting weekly, monthly, and yearly sales goals.
- Maintaining accurate records for finances and inventory.
- Identified opportunities for cross-selling additional products and services.
- Managed inventory levels by ordering sufficient stock for each account.
Store Director
Harris Teeter
Weddington, North Carolina
03.2020 - 07.2023
- Manage stores that range in volume from $200,000 to $750,000 per week.
- Manage the store to maximize sales, and minimize expenses.
- Supervise up to 250 associates in the grocery business.
- Responsibilities include interviewing, training, appraising performance by rewarding and disciplining associates, addressing customer compliments, as well as concerns, and many others.
- Managed the ordering in all departments to maximize in-stock conditions.
- Ordering DSD vendors based on margins and maximizing the retail gain based on different buying opportunities.
- Merchandising responsibilities include managing the sales floor for optimal conditions, building impactful, incremental displays to drive sales, and working closely with the vendor community to ensure early procurement of products.
- Maintained a high level of customer service standards across all departments in the store.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Conducted employee performance reviews in collaboration with human resources.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Conducted investigations related to inventory discrepancies and shrinkage control.
Customer Service Manager
Harris Teeter
Chesapeake, VA
08.2012 - 03.2020
- Supervise up to fifty front-end associates at any given time.
- Monitor the sales floor during rush periods.
- Be accountable for up to, but not limited to, $100K cash on hand at any given time.
- Order supplies for the store.
- Assisting with any problems our cashiers have that they may not be able to explain to the customer.
- In charge of enforcing our policies and procedures for customers when there is a concern.
- Run the customer service desk, where duties include returns, exchanges, overrides, customer complaints, lottery tickets and sales, Western Union payouts and sends, sales of tobacco and alcohol, and registering new customers to the VIC program.
- Dedicated to the four keys to providing world-class customer service: Ownership, Engagement, Empathy, and Empowerment.
Sales Representative
Republic National Distributing Company
08.2017 - 09.2018
- Fills in for vacation routes and other routes that are missing a full-time Sales Rep.
- Stocked merchandise on the sales floor of retail stores to attract the attention of potential customers.
- Placed pricing and signs on merchandise located on the sales floor.
- Accurately follows specific directions.
- Builds relationships with account buyers and personnel.
- Maintained accurate account information for all assigned accounts, and used any and all available resources to bid and win a floor share of a particular account.
- Inform all parties required about market conditions, refused displays, and other customer issues.
- Presents case deals, large buy-ins, and suggestions to customers as instructed by the company.
- Surveys the account for merchandising opportunities.
- Turn in daily activity reports and merchandising reports.
Education
Hospitality Management
Norfolk State University
Norfolk, VAPolitical Science
King University
Bristol, TNHospitality Management
Tidewater Community College
Chesapeake, VASkills
- Microsoft Office Proficiency
- Certified in Customer Service
- Beverage industry expertise
- Inventory Management
- Revenue Generation
- Team Leadership
- Consistent Reliability
- Retail Operations Management
References
- Shane Sager, U.S. Army Special Operations, Retired, 757-617-4412
- Duane Inskeep, Senior Vice President of Operations, Harris Teeter, 757-416-2563
- Hunter Edwards, Store Director, Harris Teeter, 704-351-2147
Timeline
Sales Consultant
Carolina Premium Beverage
11.2023 - Current
Sales Representative
Callaway Distribution
07.2023 - 11.2023
Store Director
Harris Teeter
03.2020 - 07.2023
Sales Representative
Republic National Distributing Company
08.2017 - 09.2018
Customer Service Manager
Harris Teeter
08.2012 - 03.2020
Hospitality Management
Norfolk State University
Political Science
King University
Hospitality Management
Tidewater Community College
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