Overview
Work History
Education
Skills
Additional Information
Summary
Work Preference
Timeline
CustomerServiceRepresentative
Conner Montgomery

Conner Montgomery

Tahlequah,OK

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative, Customer Service Representatives

Everise
Tahlequah, OK
05.2023 - 08.2023
  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
  • Ability to utilize and navigate multiple systems simultaneously
  • Be dependable and meet all attendance requirements
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between company policy and client benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
  • Responsible for call disposition or compiling and generating reports as required
  • Ability to accept and embrace changes within the current business environment

Housekeeper

Heritage Grove, Tahlequah Assisted Living
Tahlequah, OK
10.2022 - 04.2023
  • Helped with laundry
  • Assisted with cleaning bedrooms, Residents Rooms, kitchen, restrooms, hallways and offices
  • Removed trash
  • Cleaned windows
  • Worked as housekeeper in a nursing facility and a senior living facility
  • Changed linens
  • Emptied trash
  • Cleaned and maintained restrooms, bedrooms, kitchen, hallways and offices
  • Sanitized (area or item|rooms|bathrooms|counters|equipment)
  • Restocked room supplies

Project Store Specialist

Anderson Merchandisers
Tahlequah, OK
06.2021 - 09.2021
  • Building new sales floor fixtures as well as uninstalling existing fixtures
  • Moving of existing sales floor fixtures both basic and complex Installation of basic electronic equipment – no programming or set up functions
  • Basic Modular and counter detailing Set merchandise to modular guidelines
  • Relocating excess merchandise to new location designated by store management
  • Use of basic hand tools and or cordless drill

Barista

Starbucks Barista, Starbucks
Tahlequah, OK
12.2020 - 06.2021
  • I take orders and make coffee, tea, and other drinks to customer specifications
  • Starbucks baristas may also operate cash registers and credit card machines
  • Baristas may field customer complaints or questions, as well.

Barista

Northeastern Health System
Tahlequah, OK
01.2020 - 06.2020
  • Open shop and set up coffee machines, check temperatures and change coffee every 2 hours throughout the day, set up tables for the day, count drawer and keep record on computer and make sure correct amount is in drawer, prepare deposit at end of day
  • Make sure areas clean and supplies needed are stocked and ready throughout the day
  • Prep lunch and serve, stock shelves, and make sure orders are put in.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Data Technician

C3/CustomerContactChannels
Tahlequah, OK
08.2019 - 10.2019
  • Provide Customer Service and assistance with Cox Communications
  • Provide assistance with Troubleshooting modems, and fixing WiFi connectivity issue's
  • Promoting new sales and inform customers of new or improved features, products, or equipment available
  • If unable to help customer with provided tools and resources, I would Schedule an appointment with a technician to arrive at customers residence for better assistance.

Deli Worker

Summersville foodex
Summersville, MO
12.2017 - 03.2018
  • I clean equipment used and sliced deli meat and prepared it for sale.

Movie Theater Attendant

Green country cinemas
Tahlequah, OK
04.2017 - 07.2017
  • Tend to concession, sell tickets, inspect equipment, clean each viewing room after each use
  • Stock concession, bathroom, and supply closets
  • Ensure customer satisfaction always
  • Throughly clean equipment and theater after each night

Kitchen Staff

Salvation Army camp
, OK
05.2016 - 09.2016
  • Heart of hills - Welling, Prepare food for 100+
  • Serve food for 100+
  • Wash Dishes
  • Put away order when arriving off truck and update inventory

Education

High School Diploma -

Tahlequah High School
Tahlequah, OK
08.2013 - 05.2017

Skills

  • Sales Experience (8 years)
  • Customer Service (8 years)
  • Leadership (2 years)
  • Restaurant experience (6 years)
  • Barista experience (3 years)
  • Retail sales (8 years)
  • Food service (6 years)
  • Host/Hostess (4 years)
  • Cashiering (8 years)
  • Cash Handling (8 years)
  • POS (8 years)
  • Cleaning Experience (10 years)
  • Food Safety (8 years)
  • Recruiting (2 years)
  • Upselling
  • Microsoft Word
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Account Management
  • Conflict Resolution
  • Managing Multiple Tasks
  • Money Handling Abilities
  • Call Center Operations
  • Shipping and Receiving Understanding
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Shipping Procedures Understanding
  • Technical Support
  • Store Maintenance
  • Problem-Solving Ability
  • POS Systems Expertise
  • Quality Control
  • Microsoft Excel
  • Microsoft PowerPoint
  • Report Creation

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer Authorized to work in the US for any employer

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home option

Timeline

Customer Service Representative, Customer Service Representatives

Everise
05.2023 - 08.2023

Housekeeper

Heritage Grove, Tahlequah Assisted Living
10.2022 - 04.2023

Project Store Specialist

Anderson Merchandisers
06.2021 - 09.2021

Barista

Starbucks Barista, Starbucks
12.2020 - 06.2021

Barista

Northeastern Health System
01.2020 - 06.2020

Data Technician

C3/CustomerContactChannels
08.2019 - 10.2019

Deli Worker

Summersville foodex
12.2017 - 03.2018

Movie Theater Attendant

Green country cinemas
04.2017 - 07.2017

Kitchen Staff

Salvation Army camp
05.2016 - 09.2016

High School Diploma -

Tahlequah High School
08.2013 - 05.2017
Conner Montgomery