Summary
Overview
Work History
Education
Skills
Timeline
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Conner O'Donnell

Garden Grove,CA

Summary

Experienced Disneyland Cast Member with a passion for creating magical guest experiences. Proven track record of exceptional customer service and in-depth knowledge of park attractions, entertainment, and policies. Possesses strong communication and interpersonal skills, making interactions with guests memorable. Exhibits leadership qualities and a deep understanding of Disney values. Recognized for outstanding teamwork and adaptability. Seeking a training role to share expertise and contribute to the development of fellow Cast Members.

Overview

4
4
years of professional experience

Work History

Cast Member

Disneyland Resort
10.2022 - Current
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience.
  • Assisted with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment.
  • Supported fellow cast members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Adhered strictly to company guidelines for appearance standards and conduct while representing the brand both on-stage and offstage.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Provided accurate information regarding park attractions, amenities, and policies to guests, ensuring clarity and understanding.

Server

Magal Korean BBQ OC
10.2021 - 08.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Barista

AB Teahouse
03.2020 - 05.2021
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Science - Cybersecurity

California State University Fullerton
Fullerton, CA
05.2025

Skills

  • Public Speaking
  • Conflict resolution
  • Leadership qualities
  • Adaptability and flexibility
  • Strong teamwork
  • Decision making
  • Positive attitude
  • Interpersonal skills
  • Active listening
  • Empathy and understanding

Timeline

Cast Member

Disneyland Resort
10.2022 - Current

Server

Magal Korean BBQ OC
10.2021 - 08.2022

Barista

AB Teahouse
03.2020 - 05.2021

Bachelor of Science - Cybersecurity

California State University Fullerton

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Conner O'Donnell