CONNER RIFFLE
NEW FRANKLIN
Summary
Service Manager with a proven track record of enhancing service quality and efficiency in fast-paced environments. With 4 years of experience, excels in team management, conflict resolution, and innovative problem-solving, significantly boosting employee engagement and performance. Passionate about leveraging communication and leadership skills to drive customer satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Warehouse Supply Specialist
Jennings heating and cooling
Akron
03.2025 - Current
- I Performed daily warehouse operations including receiving, stocking, picking, and shipping of goods. I Operated forklifts, pallet jacks, and other warehouse equipment in a safe and efficient manner.
- Maintained clean, organized, and hazard-free workspaces in compliance with OSHA standards. I also enter in the job materials and po’s along with counting inventory.
Service Manager
Chipotle Mexican Grill
New Franklin
05.2023 - Current
- I Create a welcoming, high-energy atmosphere that reflects the Chipotle brand. Lead by example to ensure excellent guest service at all time. I would also Train, coach, and mentor crew members on service standards, food safety practices. Maintain cleanliness and organization in the dining room, beverage station, and service line. Ensure prompt and friendly service throughout each shift. I would assist the General Manager in managing the shift schedule, deploying staff effectively, and handling shift changes or call-outs.I handle guest complaints or concerns professionally, providing solutions that maintain customer satisfaction.
Assistant Manager
Green Family YMCA
US
06.2020 - 05.2023
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- I was the assistant manager to the property director at the facility.
- I would assist the property manager on tasks when it came down to repairs and maintenance.
- I would handle all scheduling for the staff along with ordering product for the facility and lead the team whenever the property director was not there.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Education
Quaker Digital Academy
New Franklin, OH01.2020
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Time management
- Customer service
- Physical strength
- Job site safety
- Repetitive work
- Safety procedures
- Hand-eye coordination
- Team collaboration
- Endurance
- Stamina
- Landscaping
- Painting
- Complex Problem-solving
- Cash handling
- Inventory management
- Product ordering
- Team management
- Communication
- Task delegation
- Customer satisfaction
- Performance monitoring
- Training
- Scheduling
- Conflict resolution
- Recruitment
- Interviewing
- Mentoring
- Operations management
- Forklift operation
- Shipping and receiving
- Warehouse safety
- Data entry
- Team leadership
- Training and mentoring
- Performance evaluation
- Problem solving
- Process improvement
- Organization skills
- Safety protocols
- Receiving support
- Warehouse techniques
- Material handling
- Inventory monitoring
- Warehouse support
- Stock control
- Customer relationships
- Inventory counting
- Physical stamina
- Process payments
- Serve customers
- Price calculation
Timeline
Warehouse Supply Specialist
Jennings heating and cooling
03.2025 - Current
Service Manager
Chipotle Mexican Grill
05.2023 - Current
Assistant Manager
Green Family YMCA
06.2020 - 05.2023
Quaker Digital Academy