Conner Rogers

Assistant Manager

Valvoline Instant Oil

10.2021 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Increased sales through effective merchandising strategies and targeted promotions.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.