Conner Rouleau
Delta
Summary
Dynamic Service Technician with extensive experience at Nichols Paper and Supply, excelling in equipment repair and maintenance. Proven ability to diagnose complex issues and train new technicians. Strong mechanical knowledge and exceptional communication skills drive successful outcomes in field service environments. Committed to delivering high-quality customer support and technical solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Nichols Paper and Supply
Bowling Green
04.2023 - Current
- Service and repair industrial cleaning and packaging equipment on-site and in shop
- Utilize schematics and service manuals
- Diagnose and estimate equipment repair
- Train new Service Technicians
Service Technician
Ohio Business Machines
Holland
06.2022 - 01.2023
- Repair and maintain client copy machines
- Utilize schematics and use service manuals
- Build and deliver copy machines
Testing Technician
APA Solar
Ridgeville Corners
03.2022 - 06.2022
- Tested stability of the ground for solar field installation.
- Operate Skid-steer
Service Technician
Luce's Chimney and Stove Shop
Swanton
12.2021 - 02.2022
- Sweep and inspect chimneys
- Provide estimates
Installation Technician
Torrance Sound Equipment Company
Rossford
07.2020 - 07.2021
- Install security cameras, sound systems and service various systems
Repair Technician
Velocity
Holland
11.2019 - 07.2020
- Troubleshoot, clean and repair printers
Shipping Department
Alternative Management Resources, Inc
Swanton
07.2019 - 08.2019
- At Swan Creek Candle Company
IT - Student Worker
Northwest State Community College
Archbold
08.2018 - 05.2019
- Determine and resolve technology issues, often at user's location
- Provide classroom and user workstation technical setup
- First line of technical support for faculty, staff and students
- Computer repair, upgrades and hardware troubleshooting
Information Technology Intern
Lourdes University
Sylvania
08.2017 - 05.2018
- First line of technical support for faculty, staff and students
- Provide problem determination and resolution related to technology issues, primarily via telephone support
- Perform computer upgrades and hardware troubleshooting
- Provide classroom technical support
Hourly Associate
Kroger Inc.
Swanton
08.2016
- Stock shelves, face products and assist customers
Education
IT - Student Worker -
Northwest State Community College
Archbold, OH05.2019
Information Technology Intern -
Lourdes University
Sylvania, OH05.2018
Skills
- Mechanical knowledge
- Equipment repair and maintenance
- PowerPoint and Word proficiency
- Communication skills
- VirtualBox expertise
- Customer service and support
- Electrical experience and troubleshooting
- Time management
- Field service technician experience
- Electrical wiring and low voltage systems
- Schematic interpretation and diagnostics
- Power tools and hand tools usage
- Active Directory management
- Windows Server administration
- Computer skills and operating systems knowledge
- Security system installation and maintenance
- Organizational skills
- Team collaboration and adaptability in technology
Certification
Driver's License
Languages
English
References
References available upon request.
Timeline
Service Technician
Nichols Paper and Supply
04.2023 - Current
Service Technician
Ohio Business Machines
06.2022 - 01.2023
Testing Technician
APA Solar
03.2022 - 06.2022
Service Technician
Luce's Chimney and Stove Shop
12.2021 - 02.2022
Installation Technician
Torrance Sound Equipment Company
07.2020 - 07.2021
Repair Technician
Velocity
11.2019 - 07.2020
Shipping Department
Alternative Management Resources, Inc
07.2019 - 08.2019
IT - Student Worker
Northwest State Community College
08.2018 - 05.2019
Information Technology Intern
Lourdes University
08.2017 - 05.2018
Hourly Associate
Kroger Inc.
08.2016
IT - Student Worker -
Northwest State Community College
Information Technology Intern -
Lourdes University
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