Conner Weeks
Sterling,VA
Summary
Dynamic professional with a proven track record at Food Lion, adept in problem-solving and effective time management. Excelled in fast-paced environments, significantly reducing package damage rates. Demonstrated exceptional teamwork and collaboration, enhancing operational efficiency and customer satisfaction. Skilled in customer service, fostering positive outcomes and repeat business through genuine engagement and a positive attitude.
Overview
2025
2025
years of professional experience
Work History
Team Member
Jersey Mike's Subs
03.2017 - 12.2017
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
Host/Food Runner
The Bungalow Lakehouse
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Glory Days Grill
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Customer Lead
Food Lion
10.2022 - Current
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed!
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Fostered open communication channels between frontline staff and upper management, enabling the swift resolution of any operational challenges encountered.
Education
No Degree - Education
Radford University
Radford, VASkills
- Hard working
- Positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Effective time management
Timeline
Customer Lead
Food Lion
10.2022 - Current
Team Member
Jersey Mike's Subs
03.2017 - 12.2017
Host/Food Runner
The Bungalow Lakehouse
Server
Glory Days Grill
No Degree - Education
Radford University
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