Conner Williams
Columbus
Summary
Dynamic and results-driven professional with extensive experience in restaurants, excelling in operational efficiency and team leadership. Proven track record in staff training and regulatory compliance, enhancing customer satisfaction and reducing costs. Adept at inventory management, ensuring high standards of food safety and sanitation while fostering a motivated workforce.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Five Guys
Columbus
07.2024 - Current
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
- Monitored inventory levels and placed orders for new stock as needed.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Delegated work to staff, setting priorities and goals.
General Manager
Penn Station
Columbus
01.2020 - 06.2024
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, interviewed and hired qualified staff for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Crew Member/Shift Manager
Penn Station
Columbus
09.2014 - 01.2020
- Assigned tasks to crew members and monitored their performance.
- Oversaw shift operations, including cash handling and customer relations.
- Monitored stock levels of food supplies, ingredients, and products for the shift.
- Inspected food preparation areas to ensure compliance with health and safety standards.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties such as counting money in the register drawer, balancing receipts, restocking items.
- Trained new employees on company policies and procedures.
- Maximized customer satisfaction by organizing consistent, high-quality service for needs.
Education
High School Diploma -
Pickerington North
Pickerington06-2015
Some College (No Degree) - Business
Columbus State Community College
Columbus, OHSkills
- Staff training
- Inventory management
- Operational efficiency
- Customer satisfaction
- Regulatory compliance
- Budget management
- Team leadership
- Food safety and sanitation
Timeline
Assistant General Manager
Five Guys
07.2024 - Current
General Manager
Penn Station
01.2020 - 06.2024
Crew Member/Shift Manager
Penn Station
09.2014 - 01.2020
High School Diploma -
Pickerington North
Some College (No Degree) - Business
Columbus State Community College
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