Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Connetta Stevens

Lawrenceburg,KY

Summary

Dynamic sales associate with a proven track record at Walmart, excelling in customer service and relationship building. Leveraged strong problem-solving skills to enhance inventory management and optimize sales strategies, resulting in increased customer loyalty. Recognized for training new staff and implementing effective merchandising techniques to drive sales growth.

Overview

26
26
years of professional experience

Work History

Sales Associate

Walmart
05.2006 - 06.2025

Customer assistein

  • Enhanced customer satisfaction through attentive service and product knowledge.
  • Managed inventory levels using point-of-sale systems to ensure stock availability.
  • Collaborated with team members to implement promotional displays and merchandising strategies.
  • Trained new associates on sales techniques and customer engagement strategies.
  • Analyzed sales trends to provide insights for optimizing product placement and inventory turnover.
  • Developed strong relationships with customers, resulting in repeat business and loyalty.
  • Led daily sales meetings to align team goals and discuss performance metrics.
  • Streamlined checkout processes, reducing wait times and improving overall customer experience.

Quality Control Inspector

Meritor
04.2002 - 08.2004
  • Conducted thorough inspections of components to ensure compliance with quality standards.
  • Utilized precision measurement tools for accurate evaluation of product specifications.
  • Collaborated with production teams to identify and resolve quality issues proactively.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Monitored compliance with safety regulations during inspection procedures to uphold workplace standards.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
  • Improved supply chain reliability by conducting audits on supplier quality systems and providing constructive feedback.
  • Increased customer trust by ensuring all product batches met stringent quality criteria before release.
  • Supported continuous improvement initiatives by providing insightful quality control data and analysis.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
  • Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
  • Improved production processes with thorough analysis and feedback, leading to more efficient operations.
  • Streamlined inspection procedures to increase speed of quality checks without compromising on thoroughness.
  • Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
  • Contributed to product design improvements by offering feedback on quality issues observed during inspection phases.
  • Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
  • Facilitated smoother product launches by closely monitoring pre-release testing and making necessary quality adjustments.
  • Reduced waste by implementing stricter quality control measures during manufacturing process.
  • Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
  • Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
  • Optimized product testing procedures, leading to more accurate detection of defects and inconsistencies.
  • Enhanced team collaboration by organizing regular meetings to discuss quality control challenges and solutions.
  • Conducted regular training sessions for new hires on quality control standards and procedures, ensuring team proficiency.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Developed and maintained documentation for inspection processes and results.
  • Trained new inspectors on quality control protocols and best practices.
  • Led root cause analysis efforts to improve product quality and reduce defects.
  • Implemented process improvements that enhanced operational efficiency within the department.

Sercurity Guard

Pinkerton Security
07.1999 - 09.2000
  • Monitored premises to prevent unauthorized access and maintain security protocols.
  • Conducted regular patrols to identify potential hazards and ensure safety compliance.
  • Responded promptly to alarms and incidents, coordinating with law enforcement as necessary.
  • Documented daily activities and irregularities in detailed incident reports for management review.

Education

High School Diploma -

Anderson County High School
Lawrenceburg, KY
05-1999

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Strategic planning
  • Inventory tracking
  • Sales development
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Order processing
  • Sales goals attainment
  • Display setup
  • Brand promotion
  • Point of sale operation
  • Negotiation tactics
  • Relationship selling
  • Product promotions
  • Business development
  • Persuasion techniques
  • Sales trends
  • Shipment processing
  • Promotional support
  • Fraud detection
  • Cold calling
  • Product demonstrations
  • Sales forecasting
  • CRM software proficiency
  • Dispute mediation
  • Contract preparation
  • Client account management
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Merchandising
  • Task prioritization
  • Client retention strategies
  • Upselling and cross selling
  • Feedback implementation
  • Product guidance
  • Energetic self-starter
  • Reading comprehension skills
  • Goal tracking
  • Written and oral communication skills
  • Inventory control procedures
  • B2B sales and customer service
  • Excellent communication skills
  • Hospitality and accommodation

Timeline

Sales Associate

Walmart
05.2006 - 06.2025

Quality Control Inspector

Meritor
04.2002 - 08.2004

Sercurity Guard

Pinkerton Security
07.1999 - 09.2000

High School Diploma -

Anderson County High School
Connetta Stevens