Connie Alaniz
Inglewood,CA
Summary
Dynamic restaurant manager with a proven track record at Smashburger, excelling in team leadership and customer service. Successfully implemented cost-control measures, enhancing profitability while training staff to deliver exceptional service. Skilled in time management and inventory control, fostering a productive and engaged workforce.
Overview
21
21
years of professional experience
Work History
Manager
Smashburger
04.2020 - 03.2025
- Oversaw daily operations ensuring consistency in food quality and customer service.
- Trained and mentored team members on best practices and operational procedures.
- Implemented cost-control measures to enhance profitability across multiple locations.
- Developed staff schedules optimizing labor costs while meeting peak service demands.
- Managed inventory levels, reducing waste through effective stock management techniques.
- Managed and motivated employees to be productive and engaged in work.
Cook /Cashier
Fabulous Burgers
01.2008 - 10.2019
- Coordinated kitchen workflow during peak hours to maintain efficiency and service speed.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Restaurant Hostess
Dinahs Family Restaurant
08.2004 - 02.2007
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations effectively, optimizing seating arrangements for maximum efficiency.
- Coordinated with servers and kitchen staff to streamline guest service operations.
- Trained new host staff on restaurant procedures and customer service standards.
- Resolved guest inquiries and concerns promptly to maintain high satisfaction levels.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA06-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
Smashburger
04.2020 - 03.2025
Cook /Cashier
Fabulous Burgers
01.2008 - 10.2019
Restaurant Hostess
Dinahs Family Restaurant
08.2004 - 02.2007
High School Diploma -
Van Nuys High School