Summary
Overview
Work History
Education
Skills
Supportedcauses
Timeline
Generic
Connie Algoflah

Connie Algoflah

Florence,United States

Summary

Experienced customer service professional with 25+ years of industry knowledge. Self-employed for an extended period, specializing in balloon art and face painting services for private events and restaurants. Passionate about engaging with individuals and fostering meaningful connections. Adept at utilizing excellent communication skills to provide exceptional customer experiences.

Overview

27
27
years of professional experience

Work History

Workforce Management Attendance Team/ CS level 3

Ring/Amazon
04.2020 - Current
  • I started in customer service seasonal Amazon then went to work for Ring owned by Amazon in account recovery and customer service in Dec 2022 I was promoted to workforce management Attendance Team
  • I take
  • I code daily call out tickets with appropriate VACA,UPT,PTO, ADA,FMLA or attendance infractions.
  • Email agents supervisors and advise of any callout occurrence's or infractions. Issuing occurrences such as failure to notify, unexcused absences.
  • Adhere to strict company policy when agents call out balancing time available in each agents time bank

Roadshow Sales

Artune
10.2014 - Current
  • Artune Jewelry sales inside busy Costco warehouses known as Roadshows
  • Set up 10-16 day open to close working hours in busy Costco Warehouses
  • Jewelry sales, assisting customers , working with management to achieve sales goals
  • Working with Costco managers with location of roadshow
  • Display organization and cleaning
  • Attention to detail and customers.

Customer Service/Sales

Kelly services/ Cutco
04.2016 - 03.2020
  • Set up, work open to close hours in Costco warehouses all over the USA, flying in set up, sales 10 days open to close hours, inventory, tear down
  • Working with management to achieve sales goals within busy warehouse stores Demonstrator Sales Reps explain the products and answer questions while representing Cutco in an ethical, honest manner.

Customer Service/ Jewelry Sales

Lucky Clover
04.2009 - 04.2011
  • Set up roadshow in Costco warehouses in Arizona working open to close hours 10 days straight 3 days off and 10 days straight again
  • Sales, inventory , organization of displays, working with management to achieve sales goals, explaining how and where our Murano glass jewelry was made.company is no longer in business.

Reservation Agent/ Customer Service

Dollar Rent A Car
Tulsa
12.1997 - 12.1999
  • Answering calls, making reservations, providing customer service and helpful information for rental car customers.

Education

Some Collage

Skills

  • Experience with Kustomer
  • My time
  • NICE
  • Aspect
  • Shopify
  • Sales
  • Connect
  • Quip

Slack

Supportedcauses

ASPCA donations and food bank donations

Timeline

Workforce Management Attendance Team/ CS level 3

Ring/Amazon
04.2020 - Current

Customer Service/Sales

Kelly services/ Cutco
04.2016 - 03.2020

Roadshow Sales

Artune
10.2014 - Current

Customer Service/ Jewelry Sales

Lucky Clover
04.2009 - 04.2011

Reservation Agent/ Customer Service

Dollar Rent A Car
12.1997 - 12.1999

Some Collage

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Connie Algoflah